Microsoft Office
Darius Smith
Summary
Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 100 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating forklifts, pallet jacks and scanners. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level healthcare position. Ready to help team achieve company goals. Personable and dedicated Customer Service Representative with extensive experience in Retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Member Service Specialist
VyStar Credit Union
06.2023 - 09.2024
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
- Developed relationships with members to increase loyalty and satisfaction through personal contact, follow-up calls, and outreach activities.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Handled incoming phone calls from members regarding account balances or transactions.
- Ensured compliance with applicable laws and regulations governing financial institutions.
- Provided technical support related to online banking systems as needed.
- Answered inbound calls from wide range of members, welcoming callers.
- Utilized wide range of technical systems and company equipment to optimize operations and workflow.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Referred unresolved customer grievances to designated departments for further investigation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Prevented key account losses by researching discrepancies and correcting problems.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
Fulfillment Associate
Target
10.2019 - 09.2021
- Prepared and organized envelopes, packages, containers and pallets with correct merchandise counts.
- Received and reviewed new orders, located requested merchandise and promptly initiated processing.
- Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
- Followed procedures at all times for personal and team safety.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Checked inventory and selected all types of product from specific locations based upon customer orders and availability.
- Assisted customers with locating and choosing merchandise in any store department.
- Pre-assembled containers to be easily selected by packing associates.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
Delivery Driver Assistant
Amazon
08.2019 - 01.2021
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Drove vehicles to deliver products and picked-up rejected or defective materials for return.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Used hand-held scanners and physical logs to accurately track item movements.
- Arranged items at destination according to customer requests and instructions.
- Prevented damage to packages and products by correctly securing loads.
DME Coordinator/Limited Permit X-Ray Technician
Southeast Orthopedic Specialists
07.2017 - 07.2019
- Completed x-rays safely by correctly using shielding equipment following OSHA requirements.
- Positioned patients for optimal comfort and set up effective sterile fields before procedures.
- Checked equipment each day and reported major malfunctions to supervisor for attention.
- Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
- Upheld high level of service to patients by assisting in different ways, displaying professionalism and responding appropriately to questions and concerns.
- Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
- Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
- Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
- Operated equipment to produce quality images of specific body parts.
- Used radiation safety measures and protection devices to comply with government regulations and to maintain safety of patients and staff.
- Helped patients into proper positions for procedures and provided instructions on remaining still for duration of each scan.
- Obtained best imaging by determining exposure factors for individual patients.
- Made multiple exposures for requested procedures based on physician orders and quality of image.
- Properly fit the patient for whatever brace was required from the doctor's orders.
- Initiated the process to disperse braces that needed prior authorizations via HMO insurances.
- Contacted said HMO insurance companies to check on the status of the authorization.
- Properly attached said authorization in patient's chart for future records.
Education
High School Diploma -
Oakleaf High School
Orange Park, FLBMO/MA Certifications - Medical Assisting
Fortis College - Orange Park
Orange Park, FL06.2017
Skills
- Order Picking Skills
- Order Execution
- Materials Packing
- Pallet Jack Proficiency
- Correct Labeling
- Sorting
- Packaging
- Order Accuracy
- Stocking and Replenishing
- Customer Order Fulfillment
- Self-Motivated
- Customer service standards
- Flexible and Adaptable
- Active Listening
- Excellent Communication
- Analytical and Critical Thinking
- Information Assistance
- Speaking
- Complaint Handling
- Call Center Operations
- Workflow Management
- Customer Engagement
- Account Maintenance
- Analytical mindset
- Payment management
- Member relations
- Strong empathy
- Account Management
- Problem-Solving
- Product Education
- Problem Resolution
- Complaint resolution
- Attention to Detail
- Remote Office Availability
- Adaptability
- Reliability
- Exceptional communication
Education
Orange Park, FL,Orange Park, FL
Contact
Orange Park, FL 32073
Software
Timeline
Member Service Specialist
VyStar Credit Union
06.2023 - 09.2024
Fulfillment Associate
Target
10.2019 - 09.2021
Delivery Driver Assistant
Amazon
08.2019 - 01.2021
DME Coordinator/Limited Permit X-Ray Technician
Southeast Orthopedic Specialists
07.2017 - 07.2019
BMO/MA Certifications - Medical Assisting
Fortis College - Orange Park
High School Diploma -
Oakleaf High School
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