Summary
Overview
Work History
Education
Skills
Timeline
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Jarrett Powell

Hialeah,FL

Summary

Dynamic Member Service Specialist with a proven track record at Space Coast Credit Union, excelling in customer engagement and problem-solving. Adept at enhancing member satisfaction through exceptional communication and efficient transaction processing. Strong data entry proficiency and empathy foster lasting relationships, driving loyalty and trust in a fast-paced environment.

Overview

8
8
years of professional experience

Work History

Member Service Specialist

Space Coast Credit Union
Pembroke Pines, FL
05.2025 - Current
  • Provided exceptional member support through effective communication and problem-solving skills.
  • Assisted members with account inquiries, transactions, and service requests efficiently.
  • Utilized credit union systems to accurately process member transactions and maintain records.
  • Educated members on products and services, enhancing their financial literacy and engagement.
  • Participated in training sessions to enhance product knowledge and service capabilities.
  • Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Identified and resolved discrepancies and errors in customer accounts.

Teller

Cayman National Bank
Grand Cayman
02.2018 - 12.2019
  • Processed cash deposits and withdrawals, ensuring accuracy in all transactions.
  • Assisted customers with account inquiries and provided product information.
  • Managed daily cash drawer, balancing at the end of each shift.
  • Collaborated with team members to streamline transaction processes and improve customer service.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.

Education

High School Diploma -

John Gray HIgh SChool
Grand Cayman

Associate of Arts - Economics

Miami Dade College
Miami, FL
01-2026

Skills

  • Customer service standards
  • Strong empathy
  • Customer engagement
  • Exceptional communication
  • Data entry proficiency
  • Workflow management
  • Service sales
  • Cross-selling techniques
  • Teamwork and collaboration
  • Problem-solving

Timeline

Member Service Specialist

Space Coast Credit Union
05.2025 - Current

Teller

Cayman National Bank
02.2018 - 12.2019

High School Diploma -

John Gray HIgh SChool

Associate of Arts - Economics

Miami Dade College