Jarrett Powell
Hialeah,FL
Summary
Dynamic Member Service Specialist with a proven track record at Space Coast Credit Union, excelling in customer engagement and problem-solving. Adept at enhancing member satisfaction through exceptional communication and efficient transaction processing. Strong data entry proficiency and empathy foster lasting relationships, driving loyalty and trust in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Member Service Specialist
Space Coast Credit Union
Pembroke Pines, FL
05.2025 - Current
- Provided exceptional member support through effective communication and problem-solving skills.
- Assisted members with account inquiries, transactions, and service requests efficiently.
- Utilized credit union systems to accurately process member transactions and maintain records.
- Educated members on products and services, enhancing their financial literacy and engagement.
- Participated in training sessions to enhance product knowledge and service capabilities.
- Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Identified and resolved discrepancies and errors in customer accounts.
Teller
Cayman National Bank
Grand Cayman
02.2018 - 12.2019
- Processed cash deposits and withdrawals, ensuring accuracy in all transactions.
- Assisted customers with account inquiries and provided product information.
- Managed daily cash drawer, balancing at the end of each shift.
- Collaborated with team members to streamline transaction processes and improve customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Education
High School Diploma -
John Gray HIgh SChool
Grand CaymanAssociate of Arts - Economics
Miami Dade College
Miami, FL01-2026
Skills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Data entry proficiency
- Workflow management
- Service sales
- Cross-selling techniques
- Teamwork and collaboration
- Problem-solving
Timeline
Member Service Specialist
Space Coast Credit Union
05.2025 - Current
Teller
Cayman National Bank
02.2018 - 12.2019
High School Diploma -
John Gray HIgh SChool
Associate of Arts - Economics
Miami Dade College