Roily Jamardo
Melbourne,FL
Summary
Strong leader and problem solver who is dedicated in achieving all goals with a positive attitude. Dedicate myself in providing excellent member service by building a relationship and helping them with their needs. Leading and guiding a team through time management, meeting goals and coaching a team for success.
Overview
3
3
years of professional experience
Work History
Lead Member Service Specialist
Space Coast Credit Union
11.2022 - Current
- Monitoring of teller line to make sure all procedures are being followed.
- Resolved team member conflicts, actively listening to concerns and finding appropriate middle ground. Assisting with scheduling, tracking goals, completing end of month tasks.
- Handling escalated member issues that may arise.
- Tracking all team member production goals and making sure those goals are met
- Guiding team members with referring and production sales, which helped in achieve branch of the month.
- Assisting with interviews and looking over resumes to find candidates when positions become available.
- Provided coaching to make sure all team members are following guidelines.
- Assisting the branch manager with all tasks in a timely manner.
- Providing exceptional customer service to members by answering inquiries and resolving any complaints.
Member Service Specialist II
Space Coast Credit Union
07.2022 - 11.2022
- Being able to assess situations that occurred and taking action to help team members with tasks or issue presented to them.
- Guiding all new peers in the right direction to make sure procedures and tasks are being followed and done accurately.
- Taking charge by addressing members concerns and resolving problems swiftly.
- Assigning quarterly tasks and making sure referral goals were met.
- Helping team members on operating procedures and guiding them to have confidence to achieve their monthly goals.
Member Service Specialist
Space Coast Credit Union
11.2020 - 07.2022
- Assisting members with all their banking needs.
- Going above and beyond to make sure all members have a welcoming experience.
- Processed cash withdrawals and deposits, as well as checking all checks for accuracy before posting to DNA.
- Explained various types of accounts available to members in order to meet their individual needs. Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Assisted members with account opening processes, and signings on loans.
- Working in a high pace environment, multi tasking and completing all pending work by end of day.
- Developed relationships with members to increase loyalty and satisfaction.
- Letting all members know about products that Space Coast offers. This ensured that my monthly goals were met.
Education
High School Diploma -
Cocoa High School
Cocoa, FL05.2012
Skills
- Bilingual
- Customer Service
- Attention to Detail
- Time Management
- Organizational Skills
- Sales Experience
- Problem Solving
- Communication Skills
- Leadership Skills
Timeline
Lead Member Service Specialist
Space Coast Credit Union
11.2022 - Current
Member Service Specialist II
Space Coast Credit Union
07.2022 - 11.2022
Member Service Specialist
Space Coast Credit Union
11.2020 - 07.2022
High School Diploma -
Cocoa High School
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