Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Linda Ortega

Phoenix,AZ

Summary

Experienced professional with a strong background in direct customer service roles. Fluent in multiple languages, enabling personalized client assistance and effective communication. Demonstrated success in consistently achieving high levels of customer satisfaction and meeting goals. Dedicated worker excelling in delivering exceptional service and building strong client relationships.

Overview

6
6
years of professional experience

Work History

Member Service Specialist

Prime Therapeutics LLC
08.2024 - Current
  • Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Delivered prompt service to prioritize customer needs.

Unit Coordinator

Glencroft Center for Modern Aging
01.2022 - 12.2023
  • Maintained a high level of customer satisfaction through effective communication and problem-solving
  • Coordinated medication reorder processes and maintained accurate records of prescriptions to ensure consistent resident care
  • Coordinated appointments and transportation for clients to medical facilities
  • Collaborated with other departments to streamline processes and improve communication

Certified Caregiver

Glencroft Center for Modern Aging
01.2019 - 01.2022
  • Monitored clients' health and reported any changes to the healthcare team
  • Maintained a clean and safe environment for clients at all times
  • Facilitated an orderly living environment and supported residents' independence through assistance with dining and participation in activities
  • Provided attentive care by assisting with Activities of Daily Living (ADLs), ensuring resident safety and comfort

Education

Licensed Nursing Assistant -

Arizona Medical Training institute
01.2019

Certified Caregiver -

Superheros for Seniors
01.2018

EMT -

Phoenix College
01.2016

High school Diploma -

Southridge Highschool
01.2015

Skills

  • Multitasking
  • Customer Service
  • Teamwork
  • Time Management
  • Bilingual
  • Effective Communication
  • Critical Thinking
  • HIPAA
  • Medical Terminology
  • Proficient with Microsoft software

References

  • Denise Zacarias, Coworker, (623) 388-7106, zacariasdeniseguzman@gmail.com
  • Dorothea Stewart, Manager, (602) 884-2900, dstewart@glencroft.com
  • Julie Portell, Manager, (602) 418-6640, julieportell@gmail.com

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Member Service Specialist

Prime Therapeutics LLC
08.2024 - Current

Unit Coordinator

Glencroft Center for Modern Aging
01.2022 - 12.2023

Certified Caregiver

Glencroft Center for Modern Aging
01.2019 - 01.2022

Licensed Nursing Assistant -

Arizona Medical Training institute

Certified Caregiver -

Superheros for Seniors

EMT -

Phoenix College

High school Diploma -

Southridge Highschool

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Linda Ortega