LaShantre McCray

• Greet Members Warmly and Professional.
• High Risk Verify with every Member for the Security of their account.
• Assist Members with account Inquiry, resolve Members issues through effective communication and problem solving skills.
• Process a Skip a pay on car payment loans, etc.
• Educate Members on services available at Space Coast Credit Union.
• Assist Members with Open and Close accounts.
• CD Openings, educated Members on current CD rates available as well as IRA rates and help Members with CD transaction once reached Maturity date.
• Assist Members with Car Payments on Client Console/ Members Checking's /Saving's.
• Assist Members with SCCU Branch Locations, Coin Machine Locations, Nearest Branch to their location, Transfer Calls to Branch, if needed.

• Handle cash and accurately enter transactions into the system
• Contact customers over the phone to make a loan payment
• Contact customers over the phone with past due balances and negotiate payment terms and schedules
• Western Union bill payments and wire transfers
• Call customers 3x daily for reminder of payment coming up.
• Check cashing : Personal checks, Tax return checks, Insurance checks, 401k Checks, Payroll checks, all types of checks.

• Answer Customers telephone calls promptly to avoid on-hold wait times.

• Follow HIPPA Law

• Actively listen to Customers and handled concerns quickly. Escalated major issues to higher up.

• Help Customer with placing orders online and providing order number.

• Maintain Customer satisfaction with focusing on addressing needs and resolving concerns.

• Answered Customers telephone calls promptly to avoid on-hold wait times.
• HIPPA Verified
• Actively listened to Customers and handled concerns quickly. Escalated major issues to higher up.
• Help Customer with placing orders online and providing order number.
• Maintained Customer satisfaction with focusing on addressing needs and resolving concerns.

• Answer questions about Amscot policies and loans, and address Customer concerns.
• Help Customers complete FPL, Water and sewer, Western Union transactions, car payments transactions, Amscot loan payments, and etcetera payments.
• Perform cash, card and cashed checks transactions to complete Customer purchases.
• Greeted over 100 Customers per day.
• Maintained cash drawer of $5,000 or more each shift.
• Worked flexible schedules and extra shifts to meet business needs.

• Develop team communications and information for polls closing.
• To support clerk of precinct. Assistant Clerk will help to oversee that Poll Workers execute all assigned duties and responsibilities.
• Worked Florida Primary, General and Presidential Election.
• Update documents such as provisional ballot log

• Restock, arrange and organize merchandise in front lanes to drive product sales.
• Check identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
• Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments

• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Directed patients to exam rooms, asked questions and prepared for physician examinations.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Sanitized, restocked and organized exam rooms and medical equipment.