Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Sanchez

TAMPA,Florida

Summary

Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

12
12
years of professional experience

Work History

Patient Contact Center/Call Center Representative

Optical Outlets Corporate
10.2022 - 11.2023
  • Handled heavy amount off calls.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Scheduled appointments and answered general questions relating to products,services and promotions.
  • Verified patient insurance and benefits.
  • Maintained up-to-date knowledge of product and service changes.
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Assisted in training new hires, sharing best practices and contributing to their professional development.

Retail Sales Associate

Metro By T-Mobile (Authorized Dealer)
03.2012 - 12.2022
  • Updated accounts information to maintain customer records.
  • Answered customer questions about products,services and company information.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Tracked and recorded inventory of products.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Handled cash transactions accurately and efficiently, minimizing errors.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Education

High School Diploma -

Sickles High School Gun Hwy
7950 Gun Hwy, Tampa Fl 33626
05.2003

Skills

  • Bilingual (English and Spanish)
  • Customer service
  • Cash register operation
  • Problem-solving skills
  • Multi-tasking strength
  • Product and service sales
  • Inventory Tracking and Management
  • Money Handling
  • Fast learner
  • Teamwork and Collaboration
  • Goal-Oriented

Timeline

Patient Contact Center/Call Center Representative

Optical Outlets Corporate
10.2022 - 11.2023

Retail Sales Associate

Metro By T-Mobile (Authorized Dealer)
03.2012 - 12.2022

High School Diploma -

Sickles High School Gun Hwy

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Mercedes Sanchez