Mercedes Sanchez
TAMPA,Florida
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Patient Contact Center/Call Center Representative
Optical Outlets Corporate
10.2022 - 11.2023
- Handled heavy amount off calls.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Scheduled appointments and answered general questions relating to products,services and promotions.
- Verified patient insurance and benefits.
- Maintained up-to-date knowledge of product and service changes.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
Retail Sales Associate
Metro By T-Mobile (Authorized Dealer)
03.2012 - 12.2022
- Updated accounts information to maintain customer records.
- Answered customer questions about products,services and company information.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Tracked and recorded inventory of products.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions accurately and efficiently, minimizing errors.
- Used POS system to process sales, returns, online orders, and gift card activations.
Education
High School Diploma -
Sickles High School Gun Hwy
7950 Gun Hwy, Tampa Fl 3362605.2003
Skills
- Bilingual (English and Spanish)
- Customer service
- Cash register operation
- Problem-solving skills
- Multi-tasking strength
- Product and service sales
- Inventory Tracking and Management
- Money Handling
- Fast learner
- Teamwork and Collaboration
- Goal-Oriented
Timeline
Patient Contact Center/Call Center Representative
Optical Outlets Corporate
10.2022 - 11.2023
Retail Sales Associate
Metro By T-Mobile (Authorized Dealer)
03.2012 - 12.2022
High School Diploma -
Sickles High School Gun Hwy
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