Daniel A. Huerta

As a Welder helper/assistant, my mission is to always make sure that the welder have all tools necessary at hand before starting to work. I am also in charge to provide continuous measurements in relation to the fitting of aluminum pipes, jumpers cables, and energy insulators.

Skills:

• Always be ready for morning meetings and sign in papers like equipment inspections, personal head count, and the plan for the day.

• I am certified for construction work machines like; Belt Manlift, Bobcat Skeester, Forkclifts, and Excavator Backholes.

• Capable of working 100+ feet in the air for the replacements of aluminum pipes, jumpers cables, poles, and insulators.

• Daily review of all agent performance metrics, consisting of Attendance, punctuality and Customer Service
• Timekeeper management and corrections
• Call review for developmental purposes
• Tracking all areas of opportunity and successes

• Providing world class customer service by using scripted information through inbound call taking
• Receive and take control of call escalation due to complex issues
• Responsibilities: overseeing daily operations, managing staff, ensuring compliance with all company and site regulations
• Providing exceptional customer service every day
• Responsible for analyzing call data, identifying trends, and developing strategies to improve the Customer Service performance
• Implemented new procedures and technologies that improved efficiency and streamlined operations
• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores

• Review of daily lifeguard operations including but not limited to, area assignations, daily tracking, and timekeeping
• Guest greeting and emergency call assignation