Daniel Akwei
IT Support Technician
Dallas,Texas
Summary
An effective self-directed and energetic student committed to learning, developing skills in computer systems. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on the first call. Willing to learn and gain more experience in the Information Technology field towards my future career in Cyber Security.
Overview
4
4
Certifications
4
4
years of post-secondary education
11
11
years of professional experience
Work History
IT Support Technician - Student Lead
University Of North Texas At Dallas College Of Law
Dallas, TX
02.2019 - Current
- Provided technical support for inquiries and issues regarding software, hardware, Crestron systems, e-mail, network connectivity, peripheral equipment in person, by email, and over the phone.
- Imaged, deployed, maintained, and operated numerous devices such as PCs, data projectors, iPads, and sound systems.
- Determined hardware and network system issues using effective troubleshooting techniques.
- Created help desk tickets, troubleshot and resolved desktop issues using Service Now
- Provided basic end-user troubleshooting and desktop support on Windows, Mac systems and Crestron System.
Leadership Academy - Volunteer
YTexas
Dallas, TX
05.2019 - Current
- YTexas Leadership Academy serves as a connecting bridge between Texas Employers and Students like myself to connect with employers and learn about the business world.
- Current project: CSR Tracker, focuses on donations made to organizations during the COVID19 crisis.
Intern Fellow Program
Dallas Independent School District, DISD
Dallas, Texas
04.2016 - 04.2017
- Connected, researched, and worked as a team with employees.
- Researched and assisted in the development of Dallas ISD annual school reports, Designed digital media content for Dallas ISD’s social media pages.
- Collaborated with several DISD departments including the Internal Communications, Marketing Department, and DISD Bond Communications.
- Https://thehub.dallasisd.org/2016/08/11/mayors-intern-spotlight-daniel-akwei/
- Https://thehub.dallasisd.org/2017/08/07/mayors-intern-spotlight-daniel-akwey/
Wisdom Hall Treasurer
University of North Texas
Dallas, Texas
10.2018 - 08.2019
- Wisdom Hall, Responsible for managing funds for programs and events at the residence hall.
- Kept track of spending, budget, and fundraising.
- Proposed and implemented ideas for events and programs.
Volunteer
Northern Texas Food Bank
Dallas, Texas
08.2017 - 08.2017
- Collected and registered personal information of food recipients to include name, contact information, household demographics and occupation information.
- Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
- Assisted recipients with voucher interpretation to include type of food and allotted weight.
Communication Intern
Nathan Adams Elementary School
Dallas, Texas
04.2017 - 05.2017
- Assisted more than 25 elementary school students with classwork
- Assisted in enhancing students learning experiences.
- Engaged and entertained children through recreational and educational activities.
Volunteer
Continental Societies Dallas Chapter
Dallas, Texas
03.2013 - 01.2017
- Greeted and welcomed community stakeholders and guests at events.
- Assisted in organizing donations to the Dallas communities
- Assisted senior citizens with their bags and walked them to the event room.
Student Volunteer
Communities In School DISD
Dallas, Texas
08.2014 - 05.2016
- Advocated/presented on the believes of higher education to middle School students.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Assisted youth with daily activities, including homework assignments, sports and fitness, art and literacy.
Salvation Army | Volunteer
Salvation Army
Dallas, Texas
02.2014 - 03.2014
- Prepared and distributed food to the families in the southern areas of Dallas with low income and also the homeless.
- Prepared food bags and maintained orderliness of the food bank area.
- Stocked shelves, racks, cases, bins, and tables with donated goods.
Education
BBA - Finance
University Of North Texas At Dallas
Dallas, TX 08.2018 - 05.2022
Skills
Configuring, managing, and maintaining networksundefined
Certification
Google Technical Support Fundamentals
Drone cinematography, Gaming PC Building/Upgrading
Aside from my passion for computing, I do enjoy flying my drone on the weekend, taking cinematic drone shots for individuals. Building & upgrading gaming PCs are also one of my favorite interests.
Timeline
Cisco Introduction to Cybersecurity
12-2020
Google Technical Support Fundamentals
11-2020
Information Management: Document Security
03-2020
Learning Computer Security and Internet Security
03-2020
Leadership Academy - Volunteer
YTexas
05.2019 - Current
IT Support Technician - Student Lead
University Of North Texas At Dallas College Of Law
02.2019 - Current
Wisdom Hall Treasurer
University of North Texas
10.2018 - 08.2019
BBA - Finance
University Of North Texas At Dallas
08.2018 - 05.2022
Volunteer
Northern Texas Food Bank
08.2017 - 08.2017
Communication Intern
Nathan Adams Elementary School
04.2017 - 05.2017
Intern Fellow Program
Dallas Independent School District, DISD
04.2016 - 04.2017
Student Volunteer
Communities In School DISD
08.2014 - 05.2016
Salvation Army | Volunteer
Salvation Army
02.2014 - 03.2014
Volunteer
Continental Societies Dallas Chapter
03.2013 - 01.2017
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