Daniel Alapai

• Responsible for overseeing a sprawling 25 acre property of facilities, outdoor spaces and parking lots via carts or by foot.
• CCTV surveillance monitoring of incidents occurring in and around the property in real time.
• Strong familiarity with "Simplex" fire alarm system.
• Conduct monthly OSHA compliance safety inspections.
• Standard security protocols and procedures.
• Provided excellent customer service while addressing guest inquiries regarding security protocols.
• Supported training sessions for new security personnel on operational procedures and policies.

• Mobile patrol and monitoring of a 450 acre private community resort.
• Perform standard security protocols and procedures.
• Conduct monthly OSHA safety inspections throughout property.
• Monitored premises to ensure safety and security of guests and staff.

• Perform standard security protocols and procedures.
• Monitor "Simplex" fire alarm system.
• Monitored resort premises to ensure guest and staff safety through regular patrols and surveillance system checks.

As a supervisor

• Oversaw daily operations, ensuring compliance with safety and quality standards.
• Scheduling
• Trained and mentored team members to enhance performance and productivity.

• Perform standard loss prevention operating procedures and protocols.
• Monitoring of the "Simplex" fire alarm system.
• Monitored surveillance systems to detect and prevent theft or fraud incidents.
• Completed incident reports and activity logs for accurate, current records.

As an Assistant Manager:

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Led team to achieve operational goals through effective scheduling and resource allocation.
• Implemented training programs that improved employee performance and retention rates.

• Patrolled and monitored premises in company vehicle and or by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Monitored premises to ensure safety and security, responding promptly to incidents.
• Conducted regular patrols to identify potential hazards and maintain a secure environment.
• Implemented access control measures to regulate entry and safeguard guest areas.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

• various work experiences were prominent throughout an 11 year period.
• followed strict company and property polices and protocols.
• strong customer service indicate in all areas of employment following the company's culture for excellence.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Managed guest check-in and check-out processes efficiently.
• Coordinated luggage handling and delivery services for guests.
• Assisted guests with inquiries, providing exceptional customer service.