Daniel Alm
Bend,OR
Summary
Results-driven professional leads, motivates and collaborates with diverse teams. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
18
18
years of professional experience
Work History
Maintenance Controller/ Coordinator
Epic Flight Support
02.2023 - Current
- Responsible for preparing work orders for incoming aircraft
- Supporting customers throughout the maintenance event.
- Billing customers for services while deciding warranty items
- Tracked maintenance activity using Ebis 3.2 software to confirm compliance with industry requirements.
Customer Experience Manager
CiES Inc
10.2017 - 10.2022
- Responsible for customer support of the entire order, from initial sales to installation support and thereafter
- Responsible for implementing new methods to create better customer relationships
- During my time at CiES i have helped to organize the company; using my methods CiES Inc has increased sales by 250%.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
Shipping Associate
Drink Tanks
08.2016 - 10.2017
- Responsible for shipping of orders for both freight and retail customers
- Maintaining an organized schedule of delivery dates for very strict retailers of our products.
- Packed and labeled boxes with maximum efficiency.
CSR/ Packaging Technician
Healthygoods.com
06.2014 - 07.2016
- I began this job as a customer service representative, I then moved into a packaging technician and the head of receiving, before being needed as a customer service representative again.
Counterman
Baxter Auto Parts
01.2013 - 06.2014
- I was responsible for matching auto parts, finding parts for phone and walk-in customers, delivery of auto parts and the daily operations of an auto parts store.
Cook
Crux Fermentation Project
02.2013 - 08.2013
- I was responsible for all preparations and service of an extensive menu, using minimal space and equipment
- I also trained new staff, and assisted the chef in menu planning.
Sous Chef
The Common Table
01.2012 - 08.2012
- I was responsible for preparing ingredients in a 'from scratch' kitchen; the supervision of volunteer workers; creating menu specials with very little preparation, and keeping a clean well organized area.
Driver
Twilight Taxi
04.2011 - 02.2012
- I was responsible for conducting pre and post-trip safety inspections of vehicles; picking up and dropping off customers throughout Central Oregon while keeping a positive attitude and clean appearance
- I was also tasked with keeping detailed records of locations and all fares received.
Line Cook
Black Butte Ranch
06.2010 - 04.2011
- I was tasked with preparing all meals in a fine dining establishment, supervising the breakfast line and creating weekly dinner specials.
Cook
Bend Fish Company
03.2009 - 05.2010
- I was responsible for providing customer service in a deli style restaurant, cutting and packaging seafood for customers and preparing an extensive seafood menu.
Counterman
Baxter Auto Parts
11.2007 - 02.2009
- I was responsible for matching auto parts, finding parts for phone and walk-in customers, delivery of auto parts and the daily operations of an auto parts store.
Supervisor
U.P.S.
09.2005 - 10.2008
- I was responsible for maintaining a safe work environment for a staff of 20+ employees, ensuring proper loads of a fleet of 54 trucks and proper assessment of union employees.
Education
Python Computing Certificate 1 And 2 -
Georgia Tech University (edX)
01.2021
Culinary Arts Certificate -
Central Oregon Community College
01.2012
Skills
- Repair Requirements Determination
- Outside Contractor Oversight
- Corrective Action Implementation
- Hand and Power Tool Operation
- Personnel Skill Assessments
- Materials and Labor Costing
- Billing and Accounting Support
- Data Entry and Analysis
- Computerized Maintenance Management
Timeline
Maintenance Controller/ Coordinator
Epic Flight Support
02.2023 - Current
Customer Experience Manager
CiES Inc
10.2017 - 10.2022
Shipping Associate
Drink Tanks
08.2016 - 10.2017
CSR/ Packaging Technician
Healthygoods.com
06.2014 - 07.2016
Cook
Crux Fermentation Project
02.2013 - 08.2013
Counterman
Baxter Auto Parts
01.2013 - 06.2014
Sous Chef
The Common Table
01.2012 - 08.2012
Driver
Twilight Taxi
04.2011 - 02.2012
Line Cook
Black Butte Ranch
06.2010 - 04.2011
Cook
Bend Fish Company
03.2009 - 05.2010
Counterman
Baxter Auto Parts
11.2007 - 02.2009
Supervisor
U.P.S.
09.2005 - 10.2008
Python Computing Certificate 1 And 2 -
Georgia Tech University (edX)
Culinary Arts Certificate -
Central Oregon Community College
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