Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
Affiliations
References
Timeline
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Daniel Altef

Boca Raton,FL

Summary

A seasoned professional with a robust background at AT&T, I excel in marketing and workforce management, demonstrating a proven track record of enhancing team performance and customer satisfaction. Leveraging budget control and strategic goal setting, I've significantly optimized operations, achieving cost savings and quality service delivery.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Enablement Manager

AT&T
Fort Lauderdale, FL
07.2023 - Current
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Facilitated team meetings and workshops to foster collaboration and share best practices.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Monitored staff performance and addressed issues.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Network Manager

AT&T
FORT LAUDERDALE, FL
07.2018 - 07.2023
  • Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
  • Configured and maintained network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Submitted recommendations regarding infrastructure overhauls.
  • Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
  • Performed troubleshooting to resolve network issues in a timely manner.
  • Provided technical support to users on network-related issues.
  • Coordinated with vendors and company personnel to facilitate purchases.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

MSOC COACH

AT&T
Delray Beach, FL
07.2012 - 07.2018
  • Proactively sought out ways to reduce complexity associated with existing processes and procedures thereby streamlining operations and optimizing costs.
  • Diagnosed, troubleshot and resolved hardware and system problems.
  • Teamed with cross-functional team and R&D group to perform root cause analysis on hardware design issues identified through prototype build outs.
  • Evaluated material options for production for cost, durability, functionality and adherence to specifications.
  • Identified opportunities for cost savings in terms of both time and resources through effective utilization of available tools and technologies.
  • Interacted with customers and addressed questions, concerns and problems.

Field Network Manager

AT&T
Fort Lauderdale, FL
12.2010 - 06.2012
  • Conducted testing of software and systems to ensure quality and reliability.
  • Operated equipment and machinery according to safety guidelines.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed routine maintenance and repair.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Field Technician

AT&T
PORT SAINT LUCIE, FL
06.2005 - 06.2008
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Identified potential safety hazards related to job tasks and took appropriate action to eliminate them.
  • Identified issues in system operations and implemented solutions.
  • Conducted on-site evaluations of equipment to determine performance quality.
  • Operated a variety of hand tools and mechanical equipment with proficiency.
  • Collaborated with cross-functional teams to address technical issues and improve field operations.
  • Connected necessary components for effective completion of repairs and installations.
  • Investigated root causes of recurring problems with specific hardware or software configurations.
  • Installed software applications according to customer specifications.
  • Completed scheduled appointments on time to drive quality service.

Sales Representative

AT&T
MIAMI, FL
08.1998 - 06.2005
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Achieved cost-savings by developing functional solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of International Business Economics - Business Administration And Management

Florida Atlantic University
Boca Raton, FL

Skills

  • Marketing
  • Budget control
  • Goal setting
  • Schedule preparation
  • Key metric indicators
  • Workforce management

Certification

  • six sigma green belt
  • yellow sigma green belt

Languages

English
Native/ Bilingual
Spanish
Full Professional
Portuguese
Native/ Bilingual

Accomplishments

  • 2 times Service Excellence Award Winner AT&T

Affiliations

Professional Expertise:
With a remarkable 24-year career at AT&T, I have excelled in diverse roles, including sales representative, field technician, and enablement manager. This journey highlights my adaptability and commitment to professional growth. My Six Sigma Yellow and Green Belt certifications underscore my dedication to process improvement and operational excellence. Additionally, my leadership in launching a new ordering process demonstrates my ability to innovate, seize opportunities, and apply a strategic mindset to drive success.

Entrepreneurial Spirit:

Through my venture, I have demonstrated creativity and business acumen by [specific example or achievement], showcasing my ability to innovate and seize new opportunities.

Lifelong Learning & Cultural Fluency:

Fluent in English, Portuguese, and Spanish, I thrive in diverse environments, fostering connections across cultures. My openness to expanding my mind through networking, startups, and professional development speaks to my passion for growth.

Community & Faith:

My faith in God guides my actions, inspiring me to be a positive influence on those around you. Whether through humanitarian projects or mentoring others, I try to exemplify compassion and leadership.

References

References available upon request.

Timeline

Enablement Manager

AT&T
07.2023 - Current

Network Manager

AT&T
07.2018 - 07.2023

MSOC COACH

AT&T
07.2012 - 07.2018

Field Network Manager

AT&T
12.2010 - 06.2012

Field Technician

AT&T
06.2005 - 06.2008

Sales Representative

AT&T
08.1998 - 06.2005

Bachelor of International Business Economics - Business Administration And Management

Florida Atlantic University

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Daniel Altef