DANIEL ALVARADO
El Paso,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Claims Specialist (GS-11) Full Time 40hrs/wk
Social Security Adminstration
El Paso, TX
03.2020 - Current
- Assist individuals in establishing their entitlement to receive benefits, developing, examining, investigating or authorizing of claims under programs for SSA benefits such as Disability Insurance, Supplemental Security Income, health insurance, income maintenance or related programs
- Analyze problems, identify significant factors, gather pertinent data, and recognize solutions; plan and organize work; communicate effectively orally and in writing to both public, management, and other agencies; and use online technology and automation tools
- Interpret benefit program requirements to formulate policies, procedures, or guidelines.
- Follow up with customers on unresolved issues.
- Conduct full claim investigations and reported updates and legal actions.
- Collect premiums and issue accurate receipts.
Contact Service Representative (GS-8) FT 40hrs/wk
Social Security Administration
Dallas, TX
09.2014 - 03.2020
- Used working knowledge of Federal, State, or County laws, regulations, policies and procedures to evaluate eligibility or claims in benefits program; Researched and analyzed rules, policies, procedures to respond to inquiries, explained various sensitive topics to varied audience; Explained complex legal provisions and resolved issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds; Answered questions from members of the public or their representatives to obtain or provide information; Used computer to reconcile complex discrepancies and entered data into databases; and responded to highly technical inquiries concerning benefit entitlement for Retirement, Survivors, Disability Insurance, Supplemental Security Income; benefit payments, etc
- In matters of fraud and abuse, referred relevant date to the Office of Inspector General (OIG) as required by law by completing form e8551 – Programmatic Fraud Entry
- Accurately processed and inputted Death Reports as required
- Investigated and assisted clients with creating a MYSSA online account via agency’s website (ssa.gov) utilizing Registration and Customer Support program.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Field Technician, Full Time 40hrs/wk + OT
Henley-Johnston & Associates
Dallas, TX
12.2012 - 08.2014
- Demonstrated knowledge and ability to property perform results of seven basic field tests; Inspected steel reinforcement and foundation excavation according to specifications prior to freshly mixed concrete being poured onto work site; Perform field testing, observations, and inspections of construction materials (e.g., concrete, soil)
- Communicated with project managers, dispatch, engineering technicians, contractors, clients and others regarding project, project requirements, testing results, and project progress and delays
- Performed Daily Reports for work performed on every jobsite daily before submitting documentation to Project Manager; Followed safety rules and practices; ensured safe utilization, storage and maintenance of nuclear gauges, field equipment, and company vehicles. Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
Education
High School Diploma -
Garland High School
Garland, TX05.2002
Skills
- Documentation Review
- Fraud Detection
- Claims Understanding
- Complex Problem-Solving
- Critical Thinking
- Active Listening
- Efficient Service
Languages
Spanish
Native or Bilingual
Timeline
Claims Specialist (GS-11) Full Time 40hrs/wk
Social Security Adminstration
03.2020 - Current
Contact Service Representative (GS-8) FT 40hrs/wk
Social Security Administration
09.2014 - 03.2020
Field Technician, Full Time 40hrs/wk + OT
Henley-Johnston & Associates
12.2012 - 08.2014
High School Diploma -
Garland High School
Similar Profiles
Kathryn BunkelmanKathryn Bunkelman
Assistant District Manager at Social Security AdminstrationAssistant District Manager at Social Security Adminstration
Keith PiersawlKeith Piersawl
Operations Supervisor/Technical Expert at Social Security AdminstrationOperations Supervisor/Technical Expert at Social Security Adminstration
Guillermina BerguidoGuillermina Berguido
Claim Specialist Technical Expert at Social Security AdminstrationClaim Specialist Technical Expert at Social Security Adminstration
Michael MeloroMichael Meloro
Benefits & Records Technician at Social Security AdminstrationBenefits & Records Technician at Social Security Adminstration
Mariana Carbajal SiegfriedMariana Carbajal Siegfried
Lead Customer Service Representative at VerizonLead Customer Service Representative at Verizon