Daniel Alvarez
Austin,TX
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Cross Functional
HEB
Austin, TX
01.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted in all departments as needed.
Youth Counselor
Settlement Home For Children
Austin, TX
04.2023 - 10.2023
- Developed individualized treatment plans to address youth needs and promote emotional well-being.
- Facilitated group therapy sessions, enhancing communication and social skills among participants.
- Implemented behavior management strategies to foster positive interactions and reduce conflicts.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support for each youth.
- Assisted youth in developing problem-solving and communication skills to support stress management.
Behavior Health Technician
Recovery Unplugged
Austin, TX
04.2021 - 10.2022
- Provided direct patient care and emotional support to individuals in recovery.
- Assisted in implementing individualized treatment plans under clinical supervision.
- Monitored patient behavior and documented progress in medical records.
- Facilitated group therapy sessions, promoting peer support and engagement.
- Enforced activities that assisted clients with sobriety
Customer Support Specialist
Shop LC
Round Rock, TX
09.2018 - 12.2019
- Resolved customer inquiries through phone, email, and live chat channels.
- Trained new team members on customer service protocols and software tools.
- Enhanced customer satisfaction by providing timely and accurate information.
- Collaborated with cross-functional teams to address complex customer issues.
- Assisted Chat/Email/Escalation Queue team as needed.
Education
Associate of Arts - Medical Social Work
Lakeland Community College
Willoughby, OH05-2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent overall soft skills
Timeline
Cross Functional
HEB
01.2024 - Current
Youth Counselor
Settlement Home For Children
04.2023 - 10.2023
Behavior Health Technician
Recovery Unplugged
04.2021 - 10.2022
Customer Support Specialist
Shop LC
09.2018 - 12.2019
Associate of Arts - Medical Social Work
Lakeland Community College