Raciel Vela
Mission,TX
Summary
Detail-oriented Functional Analyst brings adept understanding of numerous considerations governing business and technical planning. 5-plus-year experience performing impact analysis to identify and resolve complex troubleshooting areas. Full comprehension of necessary actions for drafting the appropriate resolution to serve as foundational resource. Business-savvy Functional Analyst offers expert understanding of complex HCM systems with special focus on organizational management while also maintaining a key comprehension of steps necessary for intricate gap analysis tasks.
Overview
6
6
years of professional experience
Work History
Cross Functional Team
H-E-B
08.2021 - Current
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Gathered, organized and input information into digital database.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
Overnight Grocery Stocker
H-E-B
09.2017 - 05.2020
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Answered customer questions and provided detailed product information.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
Edinburg, TX05.2023
Skills
- Project Planning
- Program Evaluation
- Project Restructuring
- Process Improvement
- Audit Reporting
- Ability to successfully aggregately task
- Analytical Thinking
- Friendly, Positive Attitude
- Supervision and Leadership
- Effective time management and prioritization
- Adaptability to handle changing circumstances
Accomplishments
Recently I was informed by my Top Store Leader, Melissa Guerra, that for the remainder of the year I will be training as an MIC to prepare for my career in the future, as well as, acknowledging all the hard-work I've committed myself to on a daily basis to make sure the business is operating at an elevating level periodically.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Cross Functional Team
H-E-B
08.2021 - Current
Overnight Grocery Stocker
H-E-B
09.2017 - 05.2020
Bachelor of Science - Criminal Justice
The University of Texas Rio Grande Valley
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