Hi, I’m
Daniel Amaya
Greenville,Texas
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
years of professional experience
1
Certification
Work History
Peloton Interactive Inc.
Member Support Associate
2023.09 - Current (1 year)
Job overview
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Consistently met or exceeded performance metrics, showcasing dedication to providing exceptional support services.
- Achieved fast issue resolution through diligent research, analysis, and application of relevant solutions tailored to individual client needs.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Spearheaded internal training initiatives that led to increased employee proficiency in critical skills.
Amaya Artwork
Owner /Digital Designer
2019.01 - Current (5 years & 8 months)
Job overview
- Assists the department head in carrying out digital marketing and works closely with the marketing head for digital promotions and others related tasks
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Developed creative design for print materials, brochures, banners, and signs.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Updated outdated websites with modern designs in line with industry trends, helping clients remain competitive in their market segment.
- Met with clients to discuss expectations regarding visual presentation, branding and e-commerce functionality.
- Showed understanding of customer's personal style and preferences when offering product advice.
Money Law & Title
Brand Manager
2017.08 - 2023.01 (5 years & 5 months)
Job overview
- Primary responsibilities were managing customer experience with clients and maintaining new and existing files
- Marketing aspects included managing the company website and preparing document templates for the varying needs in the office
- I work with our satellite offices to make sure they have marketing materials such as closing signs and business cards etc
- Researched market trends to identify customer needs and preferences for strategic planning.
- Presented regular updates to senior leadership, demonstrating progress towards key objectives and securing ongoing support for marketing initiatives.
- Analyzed competitor offerings to identify opportunities for differentiation and capitalize on unique selling points.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Completed final touches for projects before rollout.
- Led rebranding efforts from concept to execution, resulting in a cohesive new brand identity that garnered positive industry recognition.
Education
Udemy Online
Udemy Design from Web Development / Graphic Design
01.2023
Texas A&M University Commerce , Commerce, TX
Associates from Marketing
01.2022
Skills
- Web Design
- Branding
- SEO
- Marketing
- Adobe Creative Suite
- Figma
- Unity
- Customer Support
- Documentation skills
- CRM Software
- Graphic Design, Logo design, Social Media Design
- Project Support
- Ticket management
Profileinfo - Title
WEB & GRAPHIC DESIGNER
Personal Information
Hobbies: Video Games, Anime, Movies, Hunting
References
Brent A. Money, 903-455-1600, Money Law Firm
Certification
- Graphic Design Masterclass - Udemy - 2023 - 2024
- UX Masterclass Certification - Udemy - 2023 - 2024
- Logo Design Masterclass - Udemy - 2023-2024
- Management Skills - Udemy - 2023 - 2024
Languages
Spanish
Native or Bilingual
Timeline
Member Support Associate
Peloton Interactive Inc.
2023.09 - Current (1 year)
Owner /Digital Designer
Amaya Artwork
2019.01 - Current (5 years & 8 months)
Brand Manager
Money Law & Title
2017.08 - 2023.01 (5 years & 5 months)
Udemy Online
Udemy Design from Web Development / Graphic Design
Texas A&M University Commerce
Associates from Marketing
- Graphic Design Masterclass - Udemy - 2023 - 2024
- UX Masterclass Certification - Udemy - 2023 - 2024
- Logo Design Masterclass - Udemy - 2023-2024
- Management Skills - Udemy - 2023 - 2024
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