DANIEL ANDERSON
Navarre
Summary
Seeking employment as an Information Technology Professional. I have been in the industry since 2009, starting out at the help desk for basic end user support. I have a wide array of skills from the positions I have held. To include Microsoft help desk, infrastructure installation, Cisco Networking, help desk, ISP/OSP cabling, satellite communications and finally finishing as Site Lead for AT&T overseeing telephony installations at U.S Embassies OCONUS on behalf of the Department of State.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Telecommunications Site Lead
AT&T
01.2022 - 09.2024
- Company Overview: Employees on the AT&T installation team travel the world to US embassies to upgrade and install telecommunication systems
- Duties consist of installation of switches and routers as per the instruction of the network drawings and rack elevations
- Copper and fiber cabling are routed into racks for termination and testing
- The network configuration is amended to suit the design of the installation site's networking needs
- Telephony services are provided for employees before they move in, utilizing Cisco Call Manager
- Network segregation between secure and non-secure spaces is ensured, while a report is provided for the Government showing a 100% success rate for all installed network cabling
- Red lines and cable records are provided for the customer as the installation is completed
- Racks are grounded and power backup is installed as per instruction
- Customer education classes are provided during the final move in
- Employees on the AT&T installation team travel the world to US embassies to upgrade and install telecommunication systems
Network Analyst
Sosi
01.2020 - 01.2022
- Daily duties consist of end user support, configuration of networking equipment and cabling infrastructure for networking racks
- LAN/WAN configuration modifications are applied to devices pending user request and approval
- Ports, protocols and services are modified in response to outside network infiltration
- Monitoring of ISP circuits and trunk links to DOD networks and coordinating with ISP associates to determine the cause of loss of connectivity
- Firewall modifications are made for the Army Network at the installation level
Network Administrator
General Dynamics
01.2019 - 01.2020
- Company Overview: As an employee for GDIT, worked as a Network Administrator for the US-BICESX Program
- Daily activities consist of monitoring network devices on SolarWinds
- Adding and removing network devices on Cisco Call Manager
- Patching devices according to DISA STIGS and providing internet connectivity support to end users
- Troubleshooting and installation of networking devices overseas is expected of networking associates
- Monitoring of ISP circuits and trunk links to DOD networks overseas
- Coordinating with ISP associates to determine the cause of loss of connectivity downrange
- VTC call meeting and bridge setup are part of daily duties for customer support
- As an employee for GDIT, worked as a Network Administrator for the US-BICESX Program
Systems Maintenance Lead
DynCorp International
01.2018 - 01.2019
- Installation and Maintenance of the Trojan Analytical Node
- Windows Server 2012 R2 management and LAN troubleshooting are some of the weekly duties performed
- Servers are updated with most current Windows security patches weekly
- User credentials are verified, and accounts created in Active Directory
- End user support is provided 24/7 by the Systems Maintenance Lead for any desktop or network connectivity issues encountered by DOD employees
Engineering and Infrastructure Technician
General Dynamics
01.2017 - 01.2018
- Planning and Installation of horizontal and vertical cabling infrastructure in DOD facilities
- Conducting site surveys
- Ordering materials
- Installation of cabling infrastructure
- Terminating single mode and multi-mode fiber optic lines into routing equipment racks via patch panels
- Installing Ethernet cabling to DOD specific color coding and security regulations
- Installing all cabling into RJ-45 connector wall mounted panels to facilitate troubleshooting and tracking of network devices post install
Senior Service Desk Technician
General Dynamics
01.2016 - 01.2017
- Worked at the help desk government employees with information technology related problems while ensuring all internet services were in good order to complete work related tasks
- Assisting users with Power Point, Excel, Outlook and Microsoft Windows proprietary applications
- Daily tasks included, the installation and re-imaging of Window's operating systems on end user devices, Microsoft Exchange accounts set-up and installation for end users, and troubleshooting of the accounts and systems
- Termination and installation of Cat6 Ethernet cables, coaxial cable, and fiber optic cable from the Satellite wide area network suite, to end user devices
- Use of Active Directory to manage user accounts on the domain used by government employees
Cabling Technician
American Systems
01.2015 - 01.2016
- Installation of backbone fiber and large amounts of Cat6 Ethernet cable in government facilities
- After Installation of cable from services closets to appropriate drop locations, the cables are tested for signal strength and continuity
- The cables are then routed into communications closets where cabling is routed into equipment racks and terminated into patch panels
- Termination and testing of fiber optic and copper cabling to ensure proper connections are included in the daily tasks
Help Desk Analyst Tier 1
United States Marine Corps
01.2009 - 01.2015
- Worked at the systems and network operations center for the Installation at Cherry Point, North Carolina from Jan 2009 to Jan 2015
- Assisted customers in desktop support problems for Microsoft Windows 7 and minor networking issues
- Provided help desk support at the installation level for thousands of employees
- Troubleshooting steps were communicated over the phone with clients and tickets were created in the Remedy system
- If problems could not be resolved via phone call, tickets were forwarded to Tier 2 support or the local technician for further assistance
- Updated cryptographic keys weekly using COMSEC fill devices such as the SKL and CYZ-10 for communications integrity and security
Education
High School Diploma -
Navarre High School
Navarre05.2008
Skills
- Network Installation
- Telecommunication systems
- Network Configuration
- Cabling Infrastructure
- Network troubleshooting
- Cisco Call Manager
- Cryptographic Device Configuration
- Fiber and Copper Cabling
- ISP and OSP
Skills
- Troubleshooting
- Troubleshooting
Certification
- Cisco ccna
- Cisco ccna cyberops
- Comptia a+
- Comptia net+
- Comptia security+
- ITIL V4
Timeline
Telecommunications Site Lead
AT&T
01.2022 - 09.2024
Network Analyst
Sosi
01.2020 - 01.2022
Network Administrator
General Dynamics
01.2019 - 01.2020
Systems Maintenance Lead
DynCorp International
01.2018 - 01.2019
Engineering and Infrastructure Technician
General Dynamics
01.2017 - 01.2018
Senior Service Desk Technician
General Dynamics
01.2016 - 01.2017
Cabling Technician
American Systems
01.2015 - 01.2016
Help Desk Analyst Tier 1
United States Marine Corps
01.2009 - 01.2015
High School Diploma -
Navarre High School
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