Dommonic Thigpen
Summary
Detail-oriented Cable Technician with 10 years of experience in managing customer system connections, disconnections, and alterations. Skilled in multitasking under pressure while delivering high-quality results. Experienced in fostering teamwork and maintaining professionalism in all interactions. Strong time management abilities and a commitment to supporting peers and customers effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Telecommunications assistant manager
Patient First
Glen Allen
09.2024 - Current
- Managed telecommunications equipment setup and maintenance for patient communication.
- Monitored call quality, ensuring compliance with service standards to maintain high communication reliability.
- Supported implementation of new telecommunications technologies, enhancing system capabilities and user experience.
- Collaborated with IT department to optimize network performance and reliability, improving overall service delivery.
- Assisted staff with troubleshooting and resolving technical issues promptly.
- Documented procedures and maintained an updated inventory of equipment.
- Provided exceptional customer service through effective communication skills with patients.
Outside Plant Technician
Chenega
Augusta
01.2023 - 05.2024
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Located and repaired line faults to maintain existing network without causing signal failure interruptions.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Implemented security measures to protect network systems from unauthorized access and threats.
- Developed and implemented training programs to enhance knowledge and skills of new technicians.
- Responded to service requests during and after business hours.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Cable Installer
U.S Army
Fort Hood
07.2012 - 11.2021
- Travel to customers' premises to install, test, maintain, or repair audio and visual electronic reception equipment or accessories
- Splice cables, using hand tools, epoxy, or mechanical equipment
- Measure signal strength at utility poles, using electronic test equipment
- Lay underground cable directly in trenches or string it through conduits running through trenches
- Explained cable service to subscribers post-installation and collected installation fees
- Excavated trenches for installation of underground wires and cables
- Dig holes for power poles, using power augers or shovels, set poles in place with cranes, and hoist poles upright, using winches
- Participate in construction or removal of telecommunication towers or associated support structures
- Supervised maintenance activities and ensured quality of work performed by personnel
- Assigns work crews and coordinates activities of personnel to meet workload demands
- Advises the commander on cable and wire systems
- Prepares line route maps and overlays
- Interprets circuit diagrams and operations order extracts.
- Prepares and conducts MOS and unit training programs
Education
High School Diploma -
Petersburg High School
Petersburg, VASkills
- Network design
- Device configuration
- Customer relations
- Troubleshooting skills
- Network installation
- Configuring equipment
- System Repair
- Team collaboration
- Detail-oriented
- Adaptability
Certification
- Fiber Optic, 11/2020
- Communication cable and Antenna Systems Apprentice, 11/2020
Accomplishments
- Responds to urgent or problem situations as reported or referred by the Contracting Officer or COR and coordinate follow-up action as appropriate with Contractor or Government personnel on-site or at headquarters;
- Monitor Contractor performance of the installation teams to include coordinating and ensuring adequate staffing and effective allocation of resources for the Contractor’s projects and activities pursuant to any and all Task Orders issued under the contract;
- Advise and assist the Contractor’s Team Leaders, or other on-site Contractor personnel;
- Coordinate passports and visas for deploying personnel
Timeline
Telecommunications assistant manager
Patient First
09.2024 - Current
Outside Plant Technician
Chenega
01.2023 - 05.2024
Cable Installer
U.S Army
07.2012 - 11.2021
High School Diploma -
Petersburg High School