Daniel Andrade
Mesa,AZ
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
10
10
years of professional experience
Work History
Amazon Warehouse Associate
Amazon Services LLC
Mesa, AZ
08.2024 - 05.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Manager
GPM Investments
Mesa, AZ
12.2023 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Created schedules based on needs of the business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
Seasonal Associate
Spirit Halloween
09.2022 - 11.2022
- While my time was short at Spirit due to it being seasonal work my role was very diverse
- Regularly dealt with de-escalation with customers as tensions hit very high points through the holiday season
- Consistently provided outstanding customer service at every opportunity.
Sell to Carvana Advocate (Remote)
11.2021 - 03.2022
- My role was to take incoming calls and direct the customer from start to finish in selling or trading in their vehicle to Carvana
- I would go over the Carvana process and make sure there was full understanding
- Help get an appraisal for a Customer's vehicle, and transfer them to sales if they are trading in
- Was trained in the DIGI side of the role as well
- Which consisted of completing Sell to Carvana inquiries through email and texts in a quick and efficient manner.
Sales Consultant
CarMax
01.2021 - 08.2021
- Ensured today's customers can buy the vehicles they want in a way that suits them means offering support during every step of the journey
- As a Customer Experience Consultant, I was the vital link between a customer’s at-home and in-store CarMax experience, providing a simple and seamless process
- Responding to sales leads and customer inquiries, I drove traffic to CarMax stores to ensure each customer finds the right vehicle for them.
Credit Customer Services
Macys
09.2019 - 03.2020
- Providing excellent customer service on inbound calls from customers needing help on anything from their charge cards to answering a simple customer inquiry
- Calls can come in concerning a variety of issues ranging from Adding a joint account holder, Explaining and processing payment allocations, Setting up auto pay, breakdowns of the customers current balance and processing a Referral from within the store which can also lead to a credit limit increase
- Many times assisting the customer and having to still get them to a secondary department for additional assistance.
Lead
Firehouse Subs
Mesa, AZ
06.2019 - 09.2019
- Closing shift Lead
- At the beginning of the shift, the first thing done was prep for the shift
- Ensured that the night's team was clear on what needed to be done and who was contributing to meet the same end goal
- Assisting my team in anything they were behind on while the shift went on, jumping on register or on the line to help when needed
- As the end of the shift grew near starting closing duties and getting ahead of side work
- After the doors are closed making sure the team is still on track to get everything done before the end of the shift
- Coming in as needed to cover shifts, Was promoted from regular crew member to Lead within the month.
Shift Lead
Five Guys
Mesa, AZ
05.2018 - 12.2018
- Trained new employees
- Counted down till at the end of shift
- Prepared all ingredients before store opening, Dealt with hefty catering orders
- Listened to customer complaints and offered a solution
- Maintained a safe and clean environment
- Held a record of cutting 50 lbs of potatoes in 45 seconds.
Shift Lead
Smoothie King
Mesa, AZ
04.2015 - 05.2018
- Helped with store’s grand opening
- Fulfilled smoothie orders in under one minute rather than the target 5 minutes
- Filled large catering orders
- Rotated/Restocked ingredients as well as creating ordering lists
- Practiced FIFO procedures
- Maintained store organization, inventory and up-to-date on health code
- Held employee of the month 4 months consecutively
- Promoted to shift lead after 6 months along with a pay increase
- Received another pay increase 2 months after
- Held store keys and opened/closed store on numerous occasions
- Dealt with customer complaints while building/maintaining a repertoire
- Trained all new employees
- Made bank deposits after closing.
Education
Mesa High School
Skills
- Production orientated
- Natural leader
- Organizational skills
- Build strong relationships
- Thrives under pressure
- Self-motivated
- Excellent communication
- Responsible
- Strong work ethic
- Exhibits cheerful attitude and optimistic personality which may be infectious
- Proficient in Microsoft office
- Extremely malleable in any situation
Timeline
Amazon Warehouse Associate
Amazon Services LLC
08.2024 - 05.2025
Manager
GPM Investments
12.2023 - 07.2024
Seasonal Associate
Spirit Halloween
09.2022 - 11.2022
Sell to Carvana Advocate (Remote)
11.2021 - 03.2022
Sales Consultant
CarMax
01.2021 - 08.2021
Credit Customer Services
Macys
09.2019 - 03.2020
Lead
Firehouse Subs
06.2019 - 09.2019
Shift Lead
Five Guys
05.2018 - 12.2018
Shift Lead
Smoothie King
04.2015 - 05.2018
Mesa High School