Daniel Andrews
Loves Park,IL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
32
32
years of professional experience
Work History
General Manager
Symdon Chevrolet
Mt Horeb, WI
05.2015 - 05.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Supervised employees through planning, assignments, and direction.
- Tracked monthly sales to generate reports for business development planning.
Sales and Service Representative
Daniel Andrews Agency
Monona, WI
05.2006 - 05.2015
- Developed strong relationships with customers through regular follow-up contact.
- Prepared and delivered appropriate presentations on products and services.
- Negotiated deals and handled complaints or objections.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
General Manager
John Erickson Chevrolet
Verona, WI
05.1992 - 05.2006
- Developed and implemented strategies for sales, customer service, inventory control, financial management and other areas of operations.
- Analyzed automotive industry trends, customer needs and competition activities to develop new products and services or adjust existing services.
- Conducted regular meetings with dealership personnel to discuss progress towards company goals, performance issues, potential opportunities and challenges.
- Created a positive work environment that encourages collaboration among all departments within the dealership network.
- Monitored employee attendance records and absences in order to maintain staffing levels necessary for effective operations.
- Resolved customer complaints in a timely manner while maintaining consistent quality standards.
- Managed day-to-day operations of dealership including scheduling of staff hours, assigning tasks and monitoring workflow.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Mcfarland High School
McFarland, WI06-1988
University of Wisconsin - Eau Claire
Eau Claire, WISkills
- Branding
- Distribution Management
- Customer Retention
- Customer Relationship Management
- Loss Prevention
- Financial Administration
Timeline
General Manager
Symdon Chevrolet
05.2015 - 05.2024
Sales and Service Representative
Daniel Andrews Agency
05.2006 - 05.2015
General Manager
John Erickson Chevrolet
05.1992 - 05.2006
High School Diploma -
Mcfarland High School
University of Wisconsin - Eau Claire