Summary

Overview

Work History

Education

Skills

References

Timeline

Daniel Atkinson

Polk City,FL

Summary

Dynamic customer service professional with a proven track record of delivering positive outcomes and effectively resolving conflicts. Expertise in fostering customer satisfaction, leading to long-term loyalty and repeat business. Highly organized and detail-oriented, consistently prioritizing tasks to enhance operational efficiency. Committed to creating a welcoming environment that encourages open communication and builds strong client relationships.

Overview

years of professional experience

Work History

Customer Service Representative

The Home Depot Inc

Remote

03.2022 - Current

Provide excellent customer service to our shoppers, Home Depot associates, and managers through inbound and outbound calls and emails.
Actively listen to customers to understand their needs and wants while demonstrating active listening by asking follow up questions.
Handle multiple chats at once while providing each customer with 100% of my concentration & dedication to ensure a positive resolution and ensuring customer satisfaction
Provide customers with a positive experience, while demonstrating empathy and care in situations that it calls for to relay to the customer they are being heard a listened.

Licensed Security Guard

Allied Universal- Amazon Air

Lakeland, FL

05.2021 - 03.2022

Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Responded quickly to emergency situations to assess and deflect issues.
Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Completed full building and grounds patrols to spot and investigate concerns.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Delivery Courier

Amazon Delivery Service Partner

Tampa, FL

09.2019 - 05.2021

Safely loaded items into delivery vehicle to minimize damage while in transit.
Verified package information to check for accuracy and completeness.
Contacted customers to confirm delivery details and locations.
Operated vehicle safely in highly congested areas with no traffic violations.
Utilized communication devices to stay in contact with dispatch and provide real-time status updates.
Logged delivery information in tracking systems to enable real-time delivery status.
Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Inspected truck prior to delivery, checking for proper stowage of packages.
Delivered packages to customer doorsteps and business offices.
Followed company policies and procedures during shift.
Drove safely at all times to avoid accidents and harm.

Customer Service Representative & Sales Agent

UHAUL

Lakeland, FL

08.2017 - 09.2019

Received back to back inbound calls assisting customers with reserving rental equipment, Assisted customers with storage unit reservations and hitch appointments, Met sales goals for our department on both weekly & monthly basis
Responded to customer requests for products, services, and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered customer telephone calls promptly to avoid on-hold wait times.
Developed customer service policies and procedures to meet and exceed industry service standards.

Service Crew Member

ENTERPRISE RENT A CAR

Orlando, FL

02.2015 - 07.2017

Provided excellent customer service while assisting customers with transportation to locations, Maintained vehicles and serviced when necessary, Assisted with reservations to ensure customers needs were met in a timely manner, Dealt with customer satisfaction, Promoted monthly items, Cross trained in all departments.
Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
Kept customers and crew areas organized.
Monitored supply inventory and ordered more to maintain smooth and efficient workdays.

Personal Care Assistant

Private Individual

Spring Hill, FL

01.2012 - 02.2015

Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Planned, prepared, and served meals and snacks according to prescribed diets.
Assisted with daily living activities, running errands, and household chores.
Scheduled and accompanied clients to medical appointments.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted client with daily living needs to maintain self-esteem and general wellness.

Box Office & Concession Stand Attendant

NATIONAL AMUSEMENTS INC.

Hicksville, NY

05.2010 - 12.2011

Maintained high standards of customer service in high-volume, fast-paced operations.
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Consistently provided friendly service to promote better customer engagement.
Maintained clean, organized workspace according to operational standards.
Managed refreshment stand and food concessions at public gatherings, sporting events and concerts.