Dedicated Healthcare Professional and Experienced Registered Nurse with an extensive history in electronic health records of both Cerner and EPIC, population health, quality measures, product design, and healthcare IT solutions. Skilled in working as part of a team, adapting to change, maintaining client relationships and product design.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Product Manager
Oracle
12.2019 - 03.2024
Improved product functionality with innovative design solutions for both regulatory (CMS, NCQA, MIPS) and population health.
Optimized product performance with data-driven analysis and continuous improvement initiatives.
Led cross-functional teams to deliver high-quality products on time and within budget constraints. Worked effectively with a multidisciplinary team of product managers, engineers, terminologists, designers, and health care providers.
Enhanced user experience, resulting in increased customer satisfaction and retention rates.
Maintained positive client/physician relations to build strong partnerships. Advocate for clients through troubleshooting, analysis, education, workflow investigation, data analysis and terminology.
Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
Registered Nurse
Children's Mercy Hospital & Clinics
07.2017 - 12.2019
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Registered Nurse
Children's Hospital Of Wisconsin
01.2012 - 07.2017
Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
Managed care from admission to discharge.
Education
Bachelor of Science - Nursing
University of Wisconsin - Milwaukee
Milwaukee, WI
06.2013
Associate of Science - Nursing
Chippewa Valley Technical College
Eau Claire, WI
06.2011
Skills
Product Development
Teamwork and Collaboration
Critical Thinking
Product Strategy
Design thinking
Requirements Building
Regulatory knowledge
Data Analytics
Quality Measures
Documentation Management
Client relations
Documentation Review
Certification
Registered Nurse - State of Missouri (Nurse Licensure Compact)
Certified Pediatric Nurse with Pediatric Nursing Certification Board.