Air Force veteran with a diverse professional background looking to leverage education and experience into an opportunity that can fully utilize possessed knowledge, skills, and abilities.
Overview
36
36
years of professional experience
Work History
Network Infrastructure Technician
Switch Ltd
10.2021 - Current
Effectively coordinated with Switch customers, both internal and external, to install, troubleshoot and test premise equipment to include Standard datacenter infrastructure hardware such as PDU’s, computers, switches, routers, optics, and other transport equipment
Accurately documented all performed work and events associated with assigned tickets within the LDC system and CRM programs (Sales Force).
Installed and maintained data and voice circuits through routers, switches and WAN devices.
Diagnosed and executed resolution for network and server issues.
Designed and evaluated WAN and LAN connectivity technologies.
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
ISP/OSP SPECIALIST
MARINE FORCES PACIFIC
12.2019 - 10.2021
Maintained layer 1 infrastructure in support of the Marine Forces Pacific NGEN network
Responded to customer inquiries and provided technical assistance over phone and in person.
Diagnosed and troubleshot hardware, software and network issues.
Researched and identified solutions to technical problems.
Helped streamline repair processes and update procedures for support action consistency.
Offered assistance in implementing and developing training programs.
Developed and implemented preventive maintenance procedures.
Assisted in development of system security protocols.
Responded to requests to provide connect/disconnect services within the required service target as well as the testing, cleaning, maintenance, and repair of associated classified and unclassified networks
Documented daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues
Served as project manager for miscellaneous projects pertaining to upgrades and modifications of VOIP and LAN networks
Served as the QA for the sections data inputs to ensure 100% accuracy of transmissions.
AIRCRAFT CRAFTSMAN/SUPERVISOR
HAWAII AIR NATIONAL GUARD
02.1987 - 08.2018
Provide maintenance direction for the C-17 Aircraft Pneudraulic Systems Section Guardsman and Active Duty personnel
Provide administrative direction for Air Guardsman
Supervise a Total Force Enterprise team that consists of fulltime Technicians, and Active Duty personnel
Organize maintenance assignments for subordinates during Home Station Inspections, Flightline, and Back shop maintenance
Delegate additional duties such as work center programs to subordinates to enhance career growth and expand knowledge
Recommends individuals to fill vacancies or for promotion or reassignment
Attend daily maintenance production meetings to provide leadership resourceful information such as skill level availability, parts on hand, and repair capabilities
Conduct technical review sessions with work center personnel to discuss theories of operations, Technical Order requirements and limitation factors for current and future maintenance taskings
Enforce strict supply discipline by reviewing supply reports (D23, D04,
R14)
Ensure daily maintenance reports, stats, and GO81 data base entries are current and error free
Approve personnel for the addition to the Special Certification Roster to expand maintenance capabilities within the unit
Prepare for various readiness and operational inspections.
Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
Maintained all aircraft in accordance with organizational maintenance requirements.
Maintained repair logs to document all corrective and preventive aircraft maintenance.
Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention, and safety at all times.
Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
Completed preventive and reparative maintenance on aircraft electronics and computer systems.
Analyzed engineering drawings and schematics to troubleshoot systems and diagnose solutions.
Assisted with aircraft and equipment transport and movement.
Operated support equipment and flight line vehicles.
Obtained fuel and oil samples to check for contamination.
Performed aircraft corrosion control procedures.
Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
Monitored parts department and placed orders for maintenance supplies on consistent basis.
Coordinated and distributed exposure and contamination control procedures.
Education
Master of Science - Project Management
Keller Graduate School
Naperville, IL
06.2023
MBA - General Business
Hawaii Pacific University
Honolulu, HI
12.2021
Bachelor of Science - General Business
Hawaii Pacific University
Honolulu, HI
06.2020
Associate of Applied Science - Aviation Maintenance Technology
Community College of The Air Force
Montgomery, AL
07.2017
Skills
Customer Service
Proficient in Microsoft Project
Decision making
Oral communication
Reasoning
Written communication
Process and Procedure Refinement
Strategic Vision
Stakeholder Relations
Leadership
Performance Improvement
Training Proficiency
Quality Assurance and Control
Guest Relations
Mentoring
Operational Efficiency
Operational Procedures
Planning and Execution
Accomplishments
VOLUNTEER WORK
Homeless Veteran Christmas Lunch Barbers Point
Special Olympics Cop on Top
Special Olympics Summer Games Opening Ceremony
Ukulele Festival Hawaii
Easter Seals Hawaii Maile’s Dream
HING Ball
Numerous military events on JBPHH to perform the National and State
Anthems
Timeline
Network Infrastructure Technician
Switch Ltd
10.2021 - Current
ISP/OSP SPECIALIST
MARINE FORCES PACIFIC
12.2019 - 10.2021
AIRCRAFT CRAFTSMAN/SUPERVISOR
HAWAII AIR NATIONAL GUARD
02.1987 - 08.2018
Master of Science - Project Management
Keller Graduate School
MBA - General Business
Hawaii Pacific University
Bachelor of Science - General Business
Hawaii Pacific University
Associate of Applied Science - Aviation Maintenance Technology