Daniel Baker
Pocatello,ID
Summary
Dynamic Claims Technical Expert at the Social Security Administration, adept at managing complex cases and fostering positive relationships. Recognized for effective time management and critical thinking skills, I consistently exceeded expectations while enhancing team performance and customer experience. A trustworthy colleague committed to continuous improvement and collaboration.
Overview
17
17
years of professional experience
Work History
Claims Technical Expert
Social Security Administration, SSA
09.2024 - 03.2025
- Mentored new hires and shared work management skills and helped instill a sense of urgency necessary to be successful in the job.
- Continued to learn and become more proficient at the job helping me to maximize my performance.
- Established strong relationships with those with whom I worked creating a positive work environment and a willingness in my co-workers to reach out if they had questions instead of wasting valuable time.
- Completed the most complex cases and assisted my coworkers if they had questions with the cases that they were trying to process.
Claims Specialist
Social Security Administration, SSA
09.2008 - 09.2014
- Managed a very large volume of claims. I worked with a sense of urgency providing the best service to our customers.
- Worked very hard to create the least amount of work for my management team. I accomplished this by understanding what the expectations were and accomplishing these ahead of schedule.
- Developed strong and lasting relationships with my co-workers and often would look to see if there were areas that I could help them to be more successful.
- Settled complex claims by applying critical thinking, investigative skills, and detailed knowledge of our policies.
Education
Bachelor of Arts - Spanish
Utah State University
Logan, UT06-1996
Skills
- Effective Time Management
- Building Positive Relationships
- Proficient Computer Skills
- Trustworthy Colleague
- Customer Experience Focus
Accomplishments
During the last 22 years I provided exceptional public service treating those that I served as I would have treated my own family members. My incredible dedication and service was acknowledged each year by receiving annual awards. I have been involved in mentoring our new hires over the last ten years demonstrating the trust that I had earned from my employer.
Languages
Spanish
Full Professional
Timeline
Claims Technical Expert
Social Security Administration, SSA
09.2024 - 03.2025
Claims Specialist
Social Security Administration, SSA
09.2008 - 09.2014
Bachelor of Arts - Spanish
Utah State University
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