Daniel Baptiste
Lititz,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Patient Benefits Specialist
Optum, UnitedHealth Group
08.2018 - Current
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls,
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Provided excellent customer service to patients and medical staff.
Medicaid Representative
United Healthcare, UHG
04.2015 - 07.2018
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Handled account payments and provided information regarding outstanding balances.
- Interview and screen customers for NY state eligibility requirements
- Submit applications to the New York state of Health Market place.
Marketplace Facilitated Enroller
Affinity Health Plan
03.2013 - 02.2015
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Medical Radiologic Technology
York College of Pennsylvania
York, PA06.2025
Bachelor of Science - Business Administration And Management
Baruch College of The City University of New York
New York, NY06.2005
Skills
Business presentation
Computer literate
Customer and patient advocacy
Insurance investigation
Insurance eligibility and screening interpersonal skills
- Written and Oral Communication
- Relationship Building
Languages
French
Full Professional
Timeline
Patient Benefits Specialist
Optum, UnitedHealth Group
08.2018 - Current
Medicaid Representative
United Healthcare, UHG
04.2015 - 07.2018
Marketplace Facilitated Enroller
Affinity Health Plan
03.2013 - 02.2015
Bachelor of Science - Medical Radiologic Technology
York College of Pennsylvania
Bachelor of Science - Business Administration And Management
Baruch College of The City University of New York
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