Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Bates

Wading River,NY

Summary

Meticulous and dynamic IT professional with extensive experience at WFSD, excelling in network systems and security. Proficient in Active Directory management and incident resolution, I leverage strong analytical skills to enhance system stability. Proven ability to thrive under pressure, ensuring compliance and operational excellence in high-stakes environments.

Overview

18
18
years of professional experience

Work History

STAFF CONSULTANT/NETWORK & SYSTEMS TECH

NRI-NA/WFSD
01.2024 - Current
  • Conduct a systematic root cause analysis on initial user calls using remote tools.
  • Executed password resets in Active Directory to uphold user access control.
  • Replicated errors and tested solutions, improving overall system stability.
  • Deployed software updates and patches via PDQ for streamlined processes.
  • Performed BIOS hardware checks to verify system integrity.
  • Examined Windows event logs to troubleshoot underlying issues effectively.
  • Provided technical support for network issues by verifying physical connections.
  • Utilized command line tools, including ping and traceroute, to evaluate connectivity.
  • Maintained and updated all issues in the IncidentIQ ticketing system, keeping the end user up to date throughout the lifecycle of the ticket.

SECURITY OFFICER / BADGING TECHNICIAN

SOC LLC
01.2018 - 01.2019
  • Issued and activated access badges for personnel across multiple nuclear facilities.
  • Operated badging and PACS, enrolling personnel and managing badge issuance and activation.
  • Maintained expertise in classified security and badging programs.
  • Ensured compliance with top-secret security clearance requirements.

LOADMASTER/AIR TRAFFIC CONTROLLER

USAF
01.2008 - 01.2017
  • Operated effectively in high-stress environments, demonstrating strong communication and quick decision-making skills.
  • Ensured aircraft cargo and personnel safety by enforcing compliance with Air Force Technical Data.
  • Identified and rectified cargo load issues while performing weight and balance calculations.
  • Maintained top-secret security clearance to access sensitive information.
  • Completed multiple deployments throughout Middle East and Africa, enhancing operational experience.

Education

B.S. - Cyber Security

SUNY FARMINGDALE
05.2023

VARIOUS TRAINING - leadership, cyber security, management, survival (SERE), and other various training

CCAF (COMMUNITY COLLEGE OF THE AIR FORCE)
01.2017

Skills

  • C and Python
  • Linux operating system
  • PDQ Deploy and Inventory
  • Remote access tools
  • Incident management systems
  • Customer support platforms
  • Network analysis tools
  • Active Directory management
  • Virtual machine technology
  • Interactive display solutions
  • Adobe Creative Suite
  • Microsoft Office applications
  • Video conferencing software
  • Multi-factor authentication apps
  • Email security solutions
  • Firewall management
  • Vulnerability assessment tools
  • Endpoint protection software
  • Device management solutions
  • Secure VPN connections
  • Print management systems

Timeline

STAFF CONSULTANT/NETWORK & SYSTEMS TECH

NRI-NA/WFSD
01.2024 - Current

SECURITY OFFICER / BADGING TECHNICIAN

SOC LLC
01.2018 - 01.2019

LOADMASTER/AIR TRAFFIC CONTROLLER

USAF
01.2008 - 01.2017

B.S. - Cyber Security

SUNY FARMINGDALE

VARIOUS TRAINING - leadership, cyber security, management, survival (SERE), and other various training

CCAF (COMMUNITY COLLEGE OF THE AIR FORCE)
Daniel Bates