Daniel Batz

Duties: Damages / Problem receive audits to make sure products were received.and stowed correctly. * Problem solve in different areas. * Submit ticket to the ISSs . * Perform deep research using all Problem Solve Research Tools for scenarios like (Overages, Not on PO, No PO, bar code not linking issue, matching right asin with the right product, tittle updates etc.) .

• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with staff.
• Evaluated employee performance and coached and trained to improve weak areas.
• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Responded quickly to incidents and assessed active situations for security concerns.
• Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
• Protecting assets of business safety of patrons. Establish good customer relationships with clientele and meet and exceed their needs

• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
• Provide professional high level of customer service to guest. Proficient in organizational planning and directives.
• Look after security policies and procedures and ensure that all security staff execute them.
• Maintain fully trained security staff based on Customer Service.
• Coordinate staff meetings and training
• Conduct administrative inquiries whenever needed.

*Selected to provide protection of casino property, guest and employees against theft, fraud in this busy and fast-paced facility.

*Provided personal security to high profile guests on and off property. *

Maintain current understanding all casino, provincial and federal regulatory guidelines. Expeditiously report and respond to any violations thereof.

* Trusted with highly confidential information for both employees and patrons

* Regarded for following all procedures set forth by the casino, including understanding and respecting the proper chain of command.

* Skill-set recognized for demonstrating "the most professional Excellence" with "quick response and calm thinking" and "good judgment" in commendation.