Summary
Overview
Work History
Education
Skills
Timeline
Generic

Porsche Rider

Dallas,TX

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Looking for a new role where hard work and dedication will be highly valued.

Overview

16
16
years of professional experience

Work History

Outbound Problem Solver

Amazon
07.2017 - Current
  • Responded proactively and positively to rapid change
  • Searched for opportunities to improve or incorporate ways to serve, create and operate
  • Used logic and imagination to analyze situations and develop intelligent solutions.

Customer Service Representative

Securus Technologies
Carrollton, TX
05.2014 - 06.2017
  • Handled customer inquiries and suggestions courteously and professionally
  • Educated customers about billing, payment processing and support policies and procedures
  • Tracked customer service cases and updated service software with customer information.

Patient Care Technician Attendant

Brookhaven Nursing Home
Carrollton, TX
11.2011 - 04.2014
  • Obtained nearly 15- 20 patients vital signs every shift and reported results to staff nurse or physician, noting changes from prior measurements
  • Maintained clean and safe environment to promote patient safety and comfort
  • Answered patient assistance calls, assessed needs, and offered qualified support.

Customer Service Representative

Iqor
02.2008 - 09.2011
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Answered constant flow of customer calls with minimal wait times.

Education

High School Diploma -

Franklin D Roosevelt High School
05.2001

Skills

  • Data Entry and Maintenance
  • Upbeat and Positive Personality
  • Understanding Customer Needs
  • Strong Analytical and Problem Solving Skills
  • Team-Oriented and Cooperative
  • Conflict Resolution Techniques
  • Inventory Management Systems
  • Effective problem-solver
  • Inbound and Outbound Calling
  • Microsoft Office

Timeline

Outbound Problem Solver

Amazon
07.2017 - Current

Customer Service Representative

Securus Technologies
05.2014 - 06.2017

Patient Care Technician Attendant

Brookhaven Nursing Home
11.2011 - 04.2014

Customer Service Representative

Iqor
02.2008 - 09.2011

High School Diploma -

Franklin D Roosevelt High School

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Porsche Rider