Vivian Glekiah
Forney,TX
Summary
Highly analytical and creative customer service representative responsible for identifying, analyzing and resolving difficult or complex issues. Devised innovative solutions with outside-the-box thinking. Used unique strategies to foster organizational growth. Strong critical thinker responsible for providing supervision and decision-making. Assessed required actions and how best to accomplish within time or budget constraints.
Overview
5
5
years of professional experience
Work History
Outbound Problem Solver
Amazon
04.2022 - Current
- Used logic and imagination to analyze situations and develop intelligent solutions.
- Analyzed and understood situation to develop action plan.
- Defined problem to identify, prioritize and select alternatives.
- Evaluated potential costs, required resources and potential barriers to successfully implement solutions.
- Defined problems to make decisions and moved forward to support quick resolution.
- Managed over 50 customer calls per day
- Increased sales by 10%".
- Used logic and imagination to analyze situations and develop intelligent solutions
Cashier
Brookshire Grocery
09.2021 - 03.2022
- Met customer needs through polite, friendly and attentive service.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained new cashier team members in customer service and money handling processes.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Lifted up to [50] pounds at once and used forklift to move heavier loads
Cashier/Hostess
Olive Garden
10.2019 - 01.2022
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
Sales Representative
Albertsons
06.2020 - 09.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated new leads through networking and attending industry events.
- Helped other team member increase sales
- Customer satisfaction
Cashier/Lead Cashier
Tacobell
06.2018 - 09.2019
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning of shifts to verify correct amounts and sufficient available change.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Supervised new and existing cashiers by verifying accuracy of prices and customers charges.
Education
MBA - Accounting And Business Management
Eastfield College
Mesquite, TX12.2025
Skills
- Document and Records Management
- Customer Account Management
- Word Processing
- Data Review and Verification
- Microsoft Office
- Excel Expertise
- Customer Satisfaction
- Office Administration
- Understanding Customer Needs
- Service Standard Compliance
- Adobe Systems Adobe Flash
- Critical Thinking
Timeline
Outbound Problem Solver
Amazon
04.2022 - Current
Cashier
Brookshire Grocery
09.2021 - 03.2022
Sales Representative
Albertsons
06.2020 - 09.2021
Cashier/Hostess
Olive Garden
10.2019 - 01.2022
Cashier/Lead Cashier
Tacobell
06.2018 - 09.2019
MBA - Accounting And Business Management
Eastfield College
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