Daniel Beauchamp
IT Help Desk Analyst
Clarksville,TN
Summary
Enthusiastic and eager Veteran will contribute to team success through hard work, problem solving, and attention to detail. Fast learner and versed in multiple hands on skills and wide range of knowledge applicable to any work place. Clear understanding of information assurance practices and I.T. Systems support with education in cyber security. Motivated to join a team, grow and thrive in Information Technology. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
Help Desk Analyst/SME Team Leader
Enterprise Integration
Jacksonville, FL
12.2021 - Current
- Designed and prepared technical reports, studies and related documentation.
- Developed and presented business cases, presentations and reports to senior management.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Supported enterprise and business goals by introducing new product and service offerings.
- Facilitated Company wide standards and low asa response times for chat and call reception.
- Improved system performance by eliminating operational gaps and software bugs.
- Collaborated with management to identify and prioritize new development concepts.
- Managed user accounts, permissions and group policies for optimal system security.
Lead Maintenance Technician
Azalea City Auto Sales
Valdosta , GA
10.2021 - 08.2022
- Generated and completed work orders for repairs, maintenance and component replacement.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Troubleshot and repaired conveyors, pneumatic systems and steam boilers.
- Repaired and maintained both 3-phase and single-phase motors.
- Adhered to established policies and standards to safely complete projects.
- Conducted mechanical and electrical maintenance of factory equipment.
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Maintained air conditioning systems by repairing malfunctioning systems and changing air intake filters.
Support Section Supervisor
Air Force
Valdosta, United States
03.2020 - 10.2021
- Managed project technical, schedule and cost risk factors to facilitate completion while minimizing negative outcomes.
- Delivered weekly project updates to management to enhance program visibility and promote improved project performance.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Responsible for Managing Multiple Programs and personnel in section
- Successfully secured 13 million in equipment and sent on multiple missions to increase unit effectiveness.
- Trained 3 front line supervisors on multiple task and program management
- Inventory and Management of 156 million dollar equipment account and tool allocation
Warehouse Supervisor/Home Delivery Driver
Best Buy
Fayetteville, NC
07.2015 - 10.2021
- Intake of inventory using OMS during bi-weekly shipments
- Dispersal of merch throughout store to designated locations
- Leading team and providing clear instruction to achieve daily accuracy of item delivery.
- Executed online order selection system to provide customers with easy pick up experience.
- Assisted Geek Squad home delivery/install team with customer deliveries and installations.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Fostered positive working relationships with regular customers.
Team Chief
Air Force
Valdosta, Georgia
10.2019 - 03.2020
- Led crew and applied diagnostic trouble shooting quickly identifying issues and implemented modifications to improve overall effectiveness of aircraft.
- 20 + aircraft operation and 50+ personnel daily
- Loading and unloading multiple munitions for A-10 and managing for daily airfield ops.
- Distributed individual assignments to team members and monitored progress against production timetables.
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies.
- Cultivated productive and safe atmosphere while supervising team of 3 employees working with sensitive equipment.
Support Section Technician
Air Force
Valdosta, Georgia
10.2018 - 10.2019
- Managed accounts and assents for unit valued over 12 million dollars
- Provided customer support and maintained 100% satisfaction rate
- Met all Quality Assurance requirements for fiscal year garnered 98% unit pass rate.
- Instructed 200+ personal on maintenance procedures and QA task
- Presented Stats and solutions to unit problems in critical leadership meetings weekly
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Weapons Load Crew Member
Air Force
Valdosta, United States
11.2016 - 10.2018
- Responsible for repair and servicing of 22 aircraft worth over 154 billion dollars
- Inspected and serviced 200+ missile launchers and bomb racks. Lead to countless successful counter terrorism missions
- Instructed and Lead multiple training sessions for new Airmen and civilian specialist.
- Managed weapon handling, delivery and shipping systems.
- Served in on-call capacity for last-minute or late-night taskings from Leadership.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Coordinated with unit Leadership and direct superiors for taskings and managed subordinates to execute.
Education
Bachelor of Science - Information Technology
Colorado Technical University
Colorado Springs, COAssociate of Applied Science - Aircraft Armament Systems Technology
Community College of The Air Force
Montgomery, ALSkills
Desktop supportundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
What's behind you doesn't matter
Enzo Ferrari
Timeline
Help Desk Analyst/SME Team Leader
Enterprise Integration
12.2021 - Current
Lead Maintenance Technician
Azalea City Auto Sales
10.2021 - 08.2022
Support Section Supervisor
Air Force
03.2020 - 10.2021
Team Chief
Air Force
10.2019 - 03.2020
Support Section Technician
Air Force
10.2018 - 10.2019
Weapons Load Crew Member
Air Force
11.2016 - 10.2018
Warehouse Supervisor/Home Delivery Driver
Best Buy
07.2015 - 10.2021
Bachelor of Science - Information Technology
Colorado Technical University
Associate of Applied Science - Aircraft Armament Systems Technology
Community College of The Air Force
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