Daniel Benavidez

• Worked with others to create a safe environment for the yard.

• During outbound I retrieved box containers from track and placed them in its designated location in the yard.

• The outbound process consists of bringing box containers to the track to be placed onto railcar.

• Streamlined communication between drivers, customers, and management for improved customer satisfaction.
• Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
• Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.

• Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
• Maximized guest satisfaction by promptly addressing concerns and resolving issues.