Daniel Bender
Summary
Driven by an excellent work ethic and effective communication, I enhanced customer satisfaction and operational efficiency at Fisher Auto Parts and Papa Johns Pizza. Leveraging skills in cash handling and team collaboration, I contributed to significant business growth, fostering positive relationships and streamlining processes for optimal performance. Hard-working and trustworthy Counter Person prepared to contribute service-minded and dedicated attitude to Jenkins Ford's dynamic service team. Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
26
26
years of professional experience
Work History
Counter Person
Fisher Auto Parts
03.2023 - Current
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Handled high-pressure situations calmly, addressing customer concerns efficiently while managing multiple tasks simultaneously.
- Performed daily opening/closing procedures diligently so as not to miss any important steps.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Processed customer orders and accurately entered into order system.
- Utilized excellent time-management skills to prioritize tasks for maximum productivity during busy periods.
- Resolved customer complaints promptly, maintaining professional communication and restoring customer trust.
- Processed both cash and card purchases and returns.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Increased sales with upselling techniques and product recommendations based on customer needs.
- Reconciled cash drawer and corrected any errors.
Operating Partner
Papa Johns Pizza
06.1998 - 09.2022
- Set and implemented promotional strategies to drive business growth.
- Oversaw recruitment efforts selecting top talent contributing to a diverse workforce capable of addressing complex business challenges.
- Monitored competitor activities closely enabling strategic shifts as needed ensuring continued growth in market share.
- Recruited and hired qualified candidates to fill vacancies.
- Streamlined inventory management systems, minimizing waste while maintaining optimal stock levels for day-to-day operations.
- Enhanced employee retention rates by creating a positive work culture with open communication channels and career development opportunities.
- Championed the adoption of advanced technology solutions, enhancing process automation efforts while improving operational efficiencies across the organization.
- Facilitated cross-functional collaboration among teams from different departments contributing to better project outcomes.
- Improved overall customer satisfaction through timely and effective problem resolution.
- Implemented quality control measures to ensure consistent delivery of products or services.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
Education
High School Diploma -
Webster County High School, Upper Glade, Wv
Upperglade, WV05.2006
Welding Certification - Welding
Fred Eberle Tech
Buckhannon, WV05.1997
Skills
Excellent work ethic
Team Player
Workplace Safety
Maintaining cleanliness
Effective Communication
Cash Handling
Accuracy and efficiency
Product Knowledge
Customer-focused
Stock replenishment
Register balancing
Building rapport
Timeline
Counter Person
Fisher Auto Parts
03.2023 - Current
Operating Partner
Papa Johns Pizza
06.1998 - 09.2022
High School Diploma -
Webster County High School, Upper Glade, Wv
Welding Certification - Welding
Fred Eberle Tech
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