Daniel Bickford
Mansfield,TX
Summary
Seasoned System Administrator with 14-year background in Information Technology. Progressive experience marked by continuous contributions above and beyond requirements. Career achievements in large-scale software deployments, network buildouts and data security.
Overview
13
13
years of professional experience
Work History
Information Technology Specialist
Federal Bureau Of Prisons
Mansfield, TX
12.2019 - 12.2023
- Used ticketing systems to manage and process support actions and requests.
- Set up network profiles, security permissions and file sharing systems.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as basic office programs and remote log in applications.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Assisted with updating technical support best practices for use by team.
- Monitored systems in operation and quickly troubleshot errors.
- Configured hardware and granted system permissions to new employees.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Managed high levels of call flow and responded to all levels of technical support needs.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Developed and documented network policies, procedures and standards.
- Researched and recommended new technologies and strategies for improving system performance.
- Led server infrastructure development, quality assurance, staging and production systems.
Information Technology Manager
Federal Bureau Of Prisons
Ray Brook, NY And Safford, AZ
09.2010 - 12.2019
- Managed team full time staff by coaching, mentoring and driving efficiency.
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
- Established cost-saving measures and alleviated compliance risk through software license audits.
- Developed and maintained $10,000.00 IT department operational budget.
- Researched and recommended innovative and automated approaches to routine tasks.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
- Managed and reduced IT spending to support budgeting processes.
- Created storage allocation for new build and existing Windows servers and clusters.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Interacted and negotiated with vendors, outsources and contractors to secure products and services.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Created and terminated user's accounts from start to finish in business applications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Assisted in development of long-term strategies to grow department and resources.
- Coordinated technical training and personal development classes for staff members.
Education
Associate of Science - Criminal Justice
North Country Community College
Saranac Lake, NY05.1998
High School Diploma -
Lake Placid High School
Lake Placid, NY06.1991
Skills
- LAN Protocols
- End-User Support
- Hardware Installations
- Software Updates
- Project Coordination
- Device Configuration
- Commvault Enterprise Expert
- Network Administration
- Problem-Solving Skills
Timeline
Information Technology Specialist
Federal Bureau Of Prisons
12.2019 - 12.2023
Information Technology Manager
Federal Bureau Of Prisons
09.2010 - 12.2019
Associate of Science - Criminal Justice
North Country Community College
High School Diploma -
Lake Placid High School