Daniel Blankenship
Belleville,MI
Summary
Desktop support professional equipped with practical experience in resolving technical issues and maintaining smooth IT operations. Known for strong collaborative efforts and adaptability to changing requirements. Expertise in hardware troubleshooting and customer service, fostering reliable and efficient work environment.
Experienced with diagnosing and resolving desktop-related issues swiftly and effectively. Utilizes technical knowledge to ensure minimal downtime and user satisfaction. Track record of supporting diverse IT environments with proficiency in hardware and software troubleshooting. I am currently studying for CompTIA A+ and CompTIA Network+. I am confident that my unique combination of experience and skills with IT help desk practices have prepared me to take on the Desktop Support Specialist Associate role.
Overview
12
12
years of professional experience
Work History
L1 Desktop Support Engineer
Atos Global IT Solutions
05.2022 - 11.2024
- Demonstrated adaptability in staying current with evolving technology trends, ensuring continued excellence in L1 desktop support engineering.
- Assisted in network management tasks, maintaining a stable and secure infrastructure for all users.
- Implemented effective backup strategies that safeguarded crucial organizational data from potential loss or corruption incidents.
- Improved end-user satisfaction by providing timely and efficient L1 desktop support for technical issues.
- Facilitated seamless hardware installations by carefully following established procedures and guidelines for each device type.
- Supported remote users through remote desktop connections to resolve issues and provide guidance on software usage.
- Collaborated with other technicians in implementing new technology solutions across the organization.
IT Help Desk Analyst
Sitel Group
10.2021 - 04.2022
- Customer service
- Salesforce experience
- CCP experience
- Basic troubleshooting
- General product support
- Remote software experience
- Active directory Experience
- Multiple ticketing systems
Help Desk Analyst
CareTech Solutions
07.2021 - 09.2021
Pipefitter
S and A solutions
09.2019 - 01.2021
Plumber Apprentice
Thornton and Grooms
07.2018 - 07.2019
Industrial Pipefitting Contractor
Comau/S & A Solutions
12.2017 - 04.2018
Industrial Pipefitting Contractor
Fives/S & A Solutions
06.2017 - 12.2017
Industrial Pipefitting Contractor
Comau/S & A Solutions
04.2017 - 06.2017
Industrial Pipefitting Contractor
Kuka/Spark Talent
02.2017 - 04.2017
Industrial Pipefitting Contractor
Paslin/Spark Talent
01.2017 - 02.2017
Industrial Pipefitting Contractor
Comau/Spark Talent
08.2016 - 12.2016
Machine Repair Technician
Birclar Electric
03.2016 - 07.2016
Industrial Pipefitting Contractor
Comau/Spark Talent
06.2014 - 11.2015
Industrial Pipefitting Contractor
Comau/HRU Technical Resources
06.2012 - 02.2014
Education
License - Energy Technology
Henry Ford College
Dearborn, MI12.2011
GED - General Studies
Marygrove College
Detroit, MI07.2007
Skills
- Customer service
- Salesforce experience
- CCP experience
- Basic troubleshooting
- General product support
- Remote software experience
- Active directory Experience
- Multiple ticketing systems
- Team Work
- Problem-solving
- Flexibility
- Reliability
- Troubleshooting
- Active Directory
- Windows
- Help desk
- IOS
- Linux
- Customer support
- VMWare
- Software troubleshooting
- IT support
- Computer Networking
- Remote Access Software
- Ticketing system proficiency
- Remote support
- Data backup and recovery
- Software installation
- Troubleshooting expertise
- Helpdesk experience
- Active directory
- Network troubleshooting
- Email communication
- Ticket management
- Wireless networking
- Technical troubleshooting
- Service calls
- Application installations
- Remote diagnostics
- Software updates
- Technical support
Assessments
- Mechanical Skills: Aptitude, Proficient, 11/01/19
- Troubleshooting for Maintenance Technicians, Highly Proficient, 06/01/19
- Mechanical Skills Aptitude, Highly Proficient, 06/01/19
- Mechanical Knowledge, Proficient, 01/01/20
- Mechanical Knowledge, Highly Proficient, 08/01/20
- Technical support: Customer situations, Proficient, 01/01/21
- Basic maintenance and repair, Highly Proficient, 07/01/20
- Workplace safety, Proficient, 02/01/20
- Technical support, Proficient, 01/01/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
L1 Desktop Support Engineer
Atos Global IT Solutions
05.2022 - 11.2024
IT Help Desk Analyst
Sitel Group
10.2021 - 04.2022
Help Desk Analyst
CareTech Solutions
07.2021 - 09.2021
Pipefitter
S and A solutions
09.2019 - 01.2021
Plumber Apprentice
Thornton and Grooms
07.2018 - 07.2019
Industrial Pipefitting Contractor
Comau/S & A Solutions
12.2017 - 04.2018
Industrial Pipefitting Contractor
Fives/S & A Solutions
06.2017 - 12.2017
Industrial Pipefitting Contractor
Comau/S & A Solutions
04.2017 - 06.2017
Industrial Pipefitting Contractor
Kuka/Spark Talent
02.2017 - 04.2017
Industrial Pipefitting Contractor
Paslin/Spark Talent
01.2017 - 02.2017
Industrial Pipefitting Contractor
Comau/Spark Talent
08.2016 - 12.2016
Machine Repair Technician
Birclar Electric
03.2016 - 07.2016
Industrial Pipefitting Contractor
Comau/Spark Talent
06.2014 - 11.2015
Industrial Pipefitting Contractor
Comau/HRU Technical Resources
06.2012 - 02.2014
GED - General Studies
Marygrove College
License - Energy Technology
Henry Ford College
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