Hardworking and competent professional with extensive knowledge in laboratory operations. Punctual and professional, willing to work various shifts and driven to perform successfully in solitary role as well as, part of team.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Lab Technician
The Quartz Corp
Spruce Pine, North Carolina
05.2024 - Current
Conducted routine tests on mineral samples using laboratory equipment.
Prepared chemical solutions and reagents for various lab experiments.
Documented and recorded test results in compliance with safety standards.
Collaborated with team members to troubleshoot equipment malfunctions effectively.
Collected, labeled and stored lab samples according to laboratory specifications.
Analyzed results of tests using statistical methods to determine accuracy of results.
Followed strict safety protocols while handling hazardous materials in the laboratory environment.
Performed regular inspections on all equipment to ensure proper functioning.
Used time management and adaptability skills to prioritize and run multiple tests.
Apprentice Plumber
Masters of the Craft Plumbing & Electric
Spruce Pine, North Carolina
05.2026 - Current
Assembled pipe sections, tubing and fittings using couplings, clamps, screws, bolts, cement, plastic solvent.
Installed plumbing fixtures and appliances in residential and commercial properties.
Assisted senior plumbers in diagnosing and repairing plumbing issues efficiently.
Maintained tools and equipment to ensure proper functioning and safety standards.
Performed routine maintenance on plumbing systems to prevent future issues.
Educated clients on proper use and care of plumbing systems after installations.
Responded to service calls promptly to address urgent plumbing concerns and repairs.
Installed water heaters according to manufacturer's instructions.
Account Manager
Ebenconcepts
Spruce Pine, NC
08.2018 - 05.2024
Developed and maintained, professional and personable relationships with both, account administrators and employees of my accounts.
Quoted and mapped insurance policies and programs to meet customer needs.
Maintained up-to-date knowledge of industry trends and regulations.
Attended networking events to build new contacts in the industry.
Created and administered dozens of product enhancements to policies, saving my accounts thousands of dollars every year.
Conducted market research to identify competitive rates for clients.
Assessed client risk profiles and recommended appropriate coverage Options.
Negotiated with underwriters to secure favorable Renewals on behalf of clients.
Prepared detailed reports summarizing customer requirements and recommendations.
Built relationships with external parties, such as carriers, vendors, and regulators.
Coordinated with both Carriers and Subscribers to resolve, claims in a timely manner according to both Company and Dept. of Insurance standards.
Presented Open Enrollment meetings regularly, providing professional knowledge and insight about a client's policy, as well as, knowledge about the insurance industry and how it pertains to their product.
Education
Some College (No Degree) - Marketing
St. Andrews University
Laurinburg, NC
Some College (No Degree) - Marketing
Appalachian State University
Boone, NC
Skills
Data analysis
Laboratory testing
Chemical preparation
Equipment maintenance
Attention to detail
Plumbing diagnostics
Water heater installation
Pipe installation
Problem solving
Vendor Relations
Advanced Excel skills
Sales Development
Account development
Multi-Task Management
Data Analytics
Account Management
Customer Service
Contract Negotiation
Team Training
Preparing contracts
Tax Preparation
Excellent communication skills
Compliance requirements
Certification
Licensed in Health & Life: North Carolina, South Carolina, Tennessee, Virginia
Excel - Certified
References
Brody Smith (Supervisor - Quartz) - Brother-in-law, Relationship: 8+ years / Contact: (828) 385-2573 (C)
Vic Burleson (Owner - Masters of the Craft Plumbing & Electric) - Employer/Friend, Relationship: 5+years/ Contact: (828) 467-2160 (C)