Daniel Bowling
West Milton,OH
Summary
Strategic Service Manager with expertise in leading teams to surpass performance objectives. Focused on process improvement and quality assurance, driving enhancements in customer satisfaction and safety compliance. Strong background in inventory management and customer service, dedicated to optimizing operational efficiency while promoting a collaborative team culture. Dedicated professional with proven skills in customer service, inventory management, and safety compliance. Committed to enhancing customer satisfaction and streamlining operations in retail environments.
Overview
19
19
years of professional experience
Work History
Overnight Stocker
Walmart
Troy, OH
08.2026 - Current
- Stocked shelves with merchandise, ensuring customer access to all products.
- Assisted customers in locating items and retrieving merchandise from stockroom, enhancing overall shopping experience.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Organized backroom inventory to streamline retrieval processes for associates.
- Ensured accurate labeling of products for easy identification by customers.
- Complied with safety protocols when operating equipment and handling heavy items.
- Collaborated with associates to promote a positive work environment.
Service Manager
Walmart
Huber Heights, Ohio
05.2025 - 08.2026
- Led team meetings to align on daily priorities and tasks.
- Trained new associates on store policies and procedures.
- Assisted customers with inquiries and product location.
- Monitored inventory levels to ensure stock availability.
- Resolved customer complaints efficiently and professionally.
- Implemented safety protocols to maintain a secure environment.
- Collaborated with management to improve operational efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Assigned tasks to team members according to their strengths.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress, ensuring deadlines were met and tasks were completed on schedule.
- Identified and implemented process improvements, enhancing team efficiency and workflow.
- Motivated staff through positive reinforcement, fostering a supportive team environment.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Maintained accurate records of employee attendance and task completion times.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with management team to implement new work procedures or policies.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Performed detailed inventory assessments to ensure stock accuracy, resolved discrepancies and completed paperwork to keep system accurate and current.
- Managed allocation of team resources to achieve project objectives. to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Evaluated completed work for quality and adherence to standards. to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Oversaw training and development programs to enhance team skills and knowledge.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Implemented quality control measures to uphold company standards.
- Trained and mentored team members on customer service standards.
- Oversaw inventory management and restocking procedures in retail areas.
- Implemented process improvements to enhance customer experience quality.
- Ensured compliance with company policies and safety regulations consistently.
- Resolved customer complaints in a timely manner.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff to drive performance.
- Collaborated with customers to offer solutions to service needs.
- Created written estimates and obtained customer consent to proceed.
- Pitched in to complete various duties during peak periods or employee absences.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Adhered to customer service standards to foster satisfaction and retention.
- Created standard operating procedures for all service functions.
- Monitored service performance metrics to identify areas of improvement.
- Reviewed customer billing statements for accuracy prior to release.
- Performed root cause analysis on recurring problems encountered by customers.
- Monitored employee performance through key metrics analysis.
- Trained new employees on the use of customer relationship management software systems.
- Ensured compliance with applicable laws and regulations related to services provided.
- Guided department employees on changes from management.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Analyzed existing processes for potential cost savings initiatives.
- Provided technical support for hardware and software issues experienced by customers.
- Led the recruitment and hiring process for new service department staff.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Coordinated with the warranty department to process claims and provide customer support.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Evaluated individual and team business performance and identified opportunities for improvement.
Service Technician
Walmart
Huber Heights, Ohio
03.2024 - 05.2025
- Diagnosed equipment issues and performed necessary repairs efficiently.
- Conducted regular maintenance checks on tools and equipment for optimal performance.
- Installed new components or replaced defective parts to restore functionality.
- Handled yearly and preventive maintenance to keep vehicles in good working condition.
- Educated customers on product features and proper usage techniques.
- Assisted customers with product inquiries and delivered technical support to enhance user satisfaction.
- Communicated with clients for outstanding customer service and to increase repeat business.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Inspected equipment for proper operation and safety hazards prior to use.
- Documented service reports accurately for tracking repairs and maintenance tasks.
- Examined previously completed work for accuracy.
- Trained new team members on service processes to increase productivity.
- Set up equipment for optimal functionality. and operated mechanical and manual tools and equipment.
- Collaborated with team members to streamline service processes effectively.
- Collaborated with team members to complete projects efficiently and effectively.
- Trained employees on the safe usage of equipment.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Estimated project costs for labor and materials, communicating value effectively to clients.
Service Technician
Walmart
Piqua, Ohio
08.2018 - 03.2024
- Performed routine tire rotations and replacements for various vehicle types.
- Executed oil changes and fluid checks to ensure optimal vehicle performance.
- Inspected tires for wear and damage, advising customers on necessary services.
- Coordinated customer appointment scheduling and provided tailored service recommendations to enhance vehicle performance.
- Repaired punctures and patched tubes as needed.
- Executed oil changes, lube jobs, and filter replacements to ensure reliable vehicle operation and customer satisfaction.
- Balanced wheels using a computerized wheel balancer machine.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
- Trained new technicians on best practices for tire maintenance and lubrication services.
- Assisted customers with scheduling appointments and provided service recommendations.
- Reviewed completed work and road-tested vehicles.
- Documented all service work and parts used to maintain accurate service history and support efficient repair processes.
- Maintained a clean and organized work area in compliance with safety standards.
- Ensured that shop area was clean at all times including floors, walls, tools and equipment.
- Followed safety protocols when handling hazardous materials such as oils or antifreeze.
- Operated lifts in order to raise vehicle off ground for access underneath it.
- Tested batteries in order to determine their state of charge.
- Disposed of used oil filters properly in accordance with local regulations.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Resolved customer complaints promptly in a professional manner.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Documented technical and system work performed for each vehicle on repair order.
- Sealed punctures in tubeless tires by inserting adhesive material and expanding rubber plugs into punctures.
- Removed and remounted wheels onto different types of vehicles.
- Managed safe vehicle raising and lowering using hydraulic jacks.
- Helped mechanics complete oil changes, parts replacements, and other repair or maintenance actions.
- Maintained updated knowledge of new techniques or industry advancements to increase personal performance.
Sales Associate
Gamestop
Piqua, Ohio
11.2007 - 04.2010
- Facilitated sales by demonstrating products and explaining unique features to improve customer understanding and satisfaction.
- Educated customers on product features and promotions to enhance their purchasing decisions.
- Assisted customers in selecting video games and accessories.
- Helped customers find specific products, answered questions, and offered product advice.
- Resolved customer complaints professionally to ensure a positive shopping experience.
- Handled customer inquiries and resolved issues effectively.
- Operated point-of-sale system for transactions and returns.
- Participated in store events to promote new game releases.
- Managed inventory levels and organized product displays.
- Restocked shelves to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Collaborated with team members to maintain store cleanliness.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Piqua High Scool
Piqua, OH05-2003
Associate of Science -
Wilmington University
New Castle, DE09-2026
Skills
- Inventory management
- Stock replenishment
- Safety compliance
- Process improvement
- Quality assurance
- Product knowledge
- Customer service
- Team leadership
- Deadline adherence
- Communication skills
Timeline
Overnight Stocker
Walmart
08.2026 - Current
Service Manager
Walmart
05.2025 - 08.2026
Service Technician
Walmart
03.2024 - 05.2025
Service Technician
Walmart
08.2018 - 03.2024
Sales Associate
Gamestop
11.2007 - 04.2010
High School Diploma -
Piqua High Scool
Associate of Science -
Wilmington University