Daniel Britton
Seattle
Summary
Dynamic professional with extensive experience at Alaska Airlines, excelling in client support and customer service. Proven ability to foster team collaboration and enhance communication, leading to improved passenger satisfaction. Skilled in critical thinking and working independently, consistently improving client relationships and own a strong passion for helping people and communities.
Overview
14
14
years of professional experience
Work History
Lead Flight Attendant
Alaska Airlines
SeaTac
06.2011 - Current
- Responded to passenger inquiries and provided exceptional customer service throughout the flight.
- Collaborated with the flight crew to maintain a positive onboard atmosphere for passengers.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
Video Production Teacher
Aki Kurose Middle School (Seattle Public Schools)
Seattle
08.2021 - 06.2023
- Implemented classroom management strategies to maintain a positive learning environment.
- Collaborated with colleagues to create interdisciplinary projects and assessments.
- Facilitated parent-teacher conferences to discuss student progress and goals.
Program Coordinator
City of Seattle, Parks and Recreation
Seattle
08.2021 - 05.2023
- Managed event logistics for recreational activities and community engagement events.
- Evaluated participant feedback to improve future programming initiatives.
- Facilitated communication between team members by organizing regular meetings and conference calls.
Spanish Teacher
South San Francisco Unified School District
South San Francisco
08.2016 - 06.2021
- Implemented technology tools to support language learning and engagement.
- Organized cultural events to enrich students' understanding of Spanish-speaking countries.
- Communicated effectively with parents regarding student performance and needs.
Education
Master of Arts - High School Teaching
University of California, Irvine
Irvine, CA06-2015
Bachelor of Arts - Spanish Literature
Hunter College (CUNY)
New York, NY09-2009
Skills
- Self-directed work
- Client support and customer service expertise
- Client relationship management
- Team collaboration
- Effective communication
- Time management
- Critical thinking
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
Video Production Teacher
Aki Kurose Middle School (Seattle Public Schools)
08.2021 - 06.2023
Program Coordinator
City of Seattle, Parks and Recreation
08.2021 - 05.2023
Spanish Teacher
South San Francisco Unified School District
08.2016 - 06.2021
Lead Flight Attendant
Alaska Airlines
06.2011 - Current
Master of Arts - High School Teaching
University of California, Irvine
Bachelor of Arts - Spanish Literature
Hunter College (CUNY)
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