Daniel Brizuela

• Managed the flow of products through the supply chain network including sourcing, procurement, production planning, warehousing, distribution, customer service, returns management and disposal, recycling.
• Efficiency in customer service. Processing orders and providing exceptional service. Handle inquiries, and manage orders from various platforms. Excellent communication skills, problem-solving, and a strong commitment.
• Enhanced supply chain customer satisfaction ratings by resolving issues efficiently.
• Boosted KPIs and continuous improvement strategies to enhance logistical operations and meet supply chain needs.
• Evaluated and selected information or other technology solutions to improve tracking and reporting of materials or product distribution, storage or inventory.

Team Lead CSR - Bilingual in inbound and outbound customer service, sales, and retention for major companies (AT&T, DirecTV).

• Collaborated with other departments to address customer issues effectively and efficiently.
• Led team meetings to discuss performance goals and share best practices among staff.
• Trained new representatives and employees on the company's customer service policies and service level standards.
• Monitored team performance and provided feedback for improvement.
• Provided guidance and support to customer service representatives.
• Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
• Conducted regular staff training sessions on customer service techniques.
• Managed key account service, providing exceptional support to foster loyalty and retention.
• Handled inquiries from customers regarding product information or services offered.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Prepared and evaluated CRM reports to identify problems and areas for improvement.
• Recommended improvements in products, service and billing methods to management to prevent future problems.
• Maintained up-to-date knowledge of company products and services.