Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

James Walls

Richmond,VA

Summary

Supply Chain Analyst with strong expertise in customer relations and data analysis. Proven ability to enhance operational efficiency through strategic decision-making support. Skilled in troubleshooting supply chain issues using data-driven insights and recommendations. Committed to driving customer satisfaction and contributing to overall company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Supply Chain Specialist

Wegmans
Richmond, VA, VA
08.2024 - Current
  • Orchestrated daily logistics and customer service operations to enhance efficiency.
  • Enhanced supply chain processes, strengthening planning procedures, organizing schedules and maintaining records.
  • Collaborated with cross-functional teams to align supply chain strategies with business objectives.
  • Oversaw inventory management, optimizing stock levels to meet production demands while minimizing holding costs.
  • Managed end-to-end processing of inbound and outbound customer orders.
  • Oversaw daily reconciliation of BOLs, ensuring data accuracy in order entry.
  • Facilitated communication between customers and internal departments to resolve issues promptly.

Program Coordinator

EAB
Richmond, VA
10.2022 - Current
  • Validated accuracy of company information through meticulous data entry into database.
  • Utilized automated information aggregation to analyze and update database content.
  • Generated comprehensive data reports and performed regular backups of company findings.
  • Supported interdepartmental data entry, adapting swiftly to new project requirements.
  • Documented customer correspondence in CRM to facilitate audits and issue resolution.
  • Diagnosed customer needs and communicated relevant product and service information.
  • Acted as liaison between external organizations and partners for seamless delivery of services.

Communications Specialist

Virginia Urology
Richmond, VA
02.2020 - 10.2022
  • Managed multiple projects and tasks simultaneously while maintaining client expectations.
  • Assisted over 100 inbound patients daily by answering calls and addressing inquiries.
  • Confidentially managed and documented patient accounts to ensure privacy and compliance.
  • Performed analytical and data entry tasks to support operational efficiency.
  • Enhanced patient triage system by scheduling visits and addressing pre-visit questions, including billing inquiries.
  • Communicated across departments to provide clarity for patients and staff.
  • Resolved complex customer issues by collaborating with staff and implementing targeted solutions.
  • Guided customers through troubleshooting processes, website navigation, and digital tool usage.

Freelance Stylist

Illusive Media
New York, NY
09.2018 - 02.2021
  • Coordinated model castings through talent agency scouting and correspondence.
  • Produced, edited, and delivered pre-production presentations and story layouts.
  • Developed timelines for project execution to enhance workflow efficiency.
  • Researched and acquired wardrobe assets for fashion editorials and advertisements.
  • Evaluated fashion trends to integrate contemporary designs into advertising campaigns.
  • Cultivated strong relationships with talent and agencies to facilitate collaboration.
  • Supervised team members to meet partner expectations and deadlines.

Customer Service Representative

Keener Communications, Inc.
Richmond, VA
05.2018 - 02.2020
  • Answered an influx of 200-300 calls per day.
  • Provided efficient call center service for medical, maintenance and sales initiatives.
  • De-escalated customer concerns, maintaining calm, friendly, and empathetic demeanor.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Mail Handler Assistant

United States Postal Sevice
RICHMOND, VA
07.2016 - 07.2018
  • Operated mail processing equipment and manually sorted mail.
  • Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
  • Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
  • Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Bachelor of Science - Business Administration

Virginia Commonwealth University
Richmond, VA

Associate of Science - Business Administration in Marketing

J. Sargeant Reynolds
Richmond, VA
05.2015

Skills

  • Data Analysis
  • Planning & organizing
  • Supply Chain Process
  • Reporting in Documentation
  • Supply chain optimization
  • Microsoft Office Suite
  • Adobe Proficiency
  • Salesforce
  • Data Entry
  • CRM Software
  • Supply chain management
  • Inventory optimization
  • Warehouse management
  • Time-series analysis
  • Data Warehousing
  • Blue Yonder Automation

Certification

  • HIPPA License - 2018

Additional Information

  • Boys and Girls Club Program Leader
  • YMCA Youth Counselor
  • 2021 Recognition for Workforce Perception - Virginia Urology

Timeline

Supply Chain Specialist

Wegmans
08.2024 - Current

Program Coordinator

EAB
10.2022 - Current

Communications Specialist

Virginia Urology
02.2020 - 10.2022

Freelance Stylist

Illusive Media
09.2018 - 02.2021

Customer Service Representative

Keener Communications, Inc.
05.2018 - 02.2020

Mail Handler Assistant

United States Postal Sevice
07.2016 - 07.2018

Bachelor of Science - Business Administration

Virginia Commonwealth University

Associate of Science - Business Administration in Marketing

J. Sargeant Reynolds

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