Daniel Brooks
Fort Myers,FL
Summary
Experienced with managing business operations, leading teams, and driving strategic initiatives. Utilizes expertise in financial oversight and process optimization to enhance business performance. Track record of fostering team collaboration and achieving operational excellence.
Overview
6
6
years of professional experience
Work History
Transporter
Lee Health
10.2024 - Current
- Kept oxygen tanks full and functioning for use during safe off-campus patient transports
- Complied with policies and procedures on customer satisfaction and service excellence
- Maintained, cleaned and prepared equipment such as gurneys, wheelchairs, bassinets, cribs and supplies required to transport patients
- Transported patients with different medical needs between diagnostic procedures and clinical unit
Head of Operations
Triumpnhant Transportation
09.2021 - 01.2025
- Facilitated cross-department collaboration to ensure project deadlines were met effectively
- Enhanced operational workflows by identifying bottlenecks and proposing practical solutions
- Supervised staff recruitment, training, and development to build a high-performing team
- Streamlined processes by introducing new technologies and operational procedures
Forklift Operator
Lowes
03.2022 - 09.2024
- Moved materials throughout distribution center and placed products in designated areas
- Reduced safety hazards, observing OSHA requirements and company-established safety protocols
- Operated forklifts, pallet jacks and scanning devices to meet daily objectives
- Maintained integrity of raw materials through proper handling and storage
Customer Service Department Manager
Sears Call Center
03.2019 - 02.2021
- Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
- Enhanced customer experience with proactive problem-solving techniques, leading to higher satisfaction scores.
- Facilitated ongoing staff training sessions on product knowledge, company updates, and customer service best practices.
- Championed a positive work environment built on open communication, teamwork, mutual respect, and personal accountability.
Education
Bachelor - Business
J. Sargeant Reynolds Community College
Richmond, VA06-2015
Skills
- First aid training
- Logistics coordination experience
- Customer rapport
- Fuel efficiency maximization
Timeline
Transporter
Lee Health
10.2024 - Current
Forklift Operator
Lowes
03.2022 - 09.2024
Head of Operations
Triumpnhant Transportation
09.2021 - 01.2025
Customer Service Department Manager
Sears Call Center
03.2019 - 02.2021
Bachelor - Business
J. Sargeant Reynolds Community College
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