Daniel Bulanadi
Walnut Creek,CA
Summary
Highly motivated professional with great work ethics and attendance. Experience in providing excellent customer service, achieving sales targets, building relationships with customers, using remote communication and technology effectively. 2 Promotions within 10 months at Mercedes Benz of Walnut Creek. Top Performer as Sales BDC agent for 18 consecutive months and current.
Overview
3
3
years of professional experience
Work History
Sales Bdc Agent
Mercedes Benz of Walnut Creek
03.2023 - Current
- Inbound Call Handling: Answering phone inquiries from potential customers, addressing questions, and gathering information.
- Outbound Call Generation: Making calls to leads to qualify them, assess their needs, and schedule appointments.
- Lead Qualification: Determining the potential of leads based on their needs, budget, and interest level.
- Operated as a reliable team player who consistently met deadlines and collaborated effectively across departments.
Loaner Assistant Manager
Mercedes Benz of Walnut Creek
01.2023 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
Service Porter
Mercedes Benz of Walnut Creek
08.2022 - 01.2023
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
Education
High School Diploma -
Clayton Valley
Concord, CA06-2018
Skills
- Excellent sales skills
- Appointment setting
- Computer software
- Inbound and outbound calls
- Follow-up calls
- Luxury sales
- Client relations
- Customer service and communication skills
- Problem-solving
- Time management
- Telephone sales
- Attention to detail
Accomplishments
Top Performer of the Year - Top Performer for 18 consecutive months and current as a Sales BDC Agent at Mercedes Benz of Walnut Creek
Eagle Scout
Received June, 2017
Timeline
Sales Bdc Agent
Mercedes Benz of Walnut Creek
03.2023 - Current
Loaner Assistant Manager
Mercedes Benz of Walnut Creek
01.2023 - 03.2023
Service Porter
Mercedes Benz of Walnut Creek
08.2022 - 01.2023
High School Diploma -
Clayton Valley
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