Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic
Derek Duncan

Derek Duncan

Lacey,WA

Summary

I am seeking a full-time position that would allow the opportunity to use professional skills to expand into the business field. Enthusiastic, hard-working, and motivated individual with good listening skills, exceptional customer service, and a strong work ethic. It's enjoy meeting new people and am eager to learn new skills. Dependable, flexible, and would like a position that will allow for the use of creative and organizational skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales BDC Agent

Toyota of Olympia
04.2022 - Current
  • Taking phone calls and addressing customer inquiries promptly and professionally
  • Receiving leads and diligently following up with current customers to ensure customer satisfaction
  • Conducting training sessions on new vehicle models to stay informed and provide accurate information to customers
  • Play key role in training new employees, ensuring knowledgeable employees about products and services offered
  • Informing customers about full range of vehicles and products available at store, offering comprehensive insights for informed buying decision.
  • Made average of 50 outbound calls per day.

Merchandiser - Full Time

Frito-Lay
07.2021 - 11.2021
  • Merchandiser to all local large format stores
  • Traveled in personal vehicle to assess store product needs
  • Set up and took down displays, rearranged and rotated products
  • Communicated with management at each store to evaluate individual needs.
  • Arranged consistent shelves, bins, and racks at 3-4 locations by following established planograms.

Technician

Awesome Ford
07.2020 - 06.2021
  • Performed routine and preventative maintenance on vehicles
  • Conducted oil changes and inspections
  • Followed workshop manual for repairs and diagnosis
  • Cleaned and maintained safe work area following OSHA guidelines.

Technician

Titus-Will Ford
09.2015 - 07.2020
  • Performed routine and preventative maintenance on vehicles
  • Conducted 30 oil changes/day and inspections
  • Followed workshop manual for repairs and diagnosis
  • Attended training and obtained certifications.
  • Trained new technicians on standard operating procedures, ensuring consistency across team.

Laborer

BSSC Turner Construction
12.2014 - 08.2015
  • Carried, cleaned, and maintained equipment
  • Collaborated with Journeyman and Foreman on 4-5 job sites
  • Cleared, cleaned up, and leveled land
  • Poured concrete foundations and framed houses following blueprints.

Cook

Infernos Brick Oven Pizza
06.2012 - 12.2014
  • Prepped and cooked food
  • Opened and closed 2 different restaurant location's
  • Took orders in person and over phone
  • Run register and maintain sanitary workspace.

Education

General Education -

Tumwater High School
Tumwater, WA
06.2012

Skills

  • Good Listening Skills
  • Exceptional Customer Service
  • Team Player and Independent Worker
  • Strong Organizational Skills
  • Creative Problem Solver
  • Energetic Work Attitude
  • Goal-Oriented
  • Negotiation
  • Performance Tracking
  • CRM Software

Volunteer Experience

TCYFL (Thurston County Youth Football League), 120

References

  • Jeb Kozisek, Service Manager - Awesome Ford, (360) 269-6765
  • Shannon Sam, Service Manager - Titus-Will Ford, (360) 701-3464
  • Johnathan Moore, Quick Lane Advisor and Manager - Titus-Will Ford, (360) 900-8482

Certification

  • Google IT Support Specialist Certificate

Timeline

Sales BDC Agent

Toyota of Olympia
04.2022 - Current

Merchandiser - Full Time

Frito-Lay
07.2021 - 11.2021

Technician

Awesome Ford
07.2020 - 06.2021

Technician

Titus-Will Ford
09.2015 - 07.2020

Laborer

BSSC Turner Construction
12.2014 - 08.2015

Cook

Infernos Brick Oven Pizza
06.2012 - 12.2014

General Education -

Tumwater High School

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Derek Duncan