Overview
Work History
Education
Skills
Timeline
GeneralManager
Benigna Bautista

Benigna Bautista

Service Representative
Houston,TX

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

BDC Service Representative

Robbins Chevrolet
Humble, TX
06.2019 - Current
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Provided exceptional service with knowledge of all products and services.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Overcame objections using friendly, persuasive strategies.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Set up appointments with interested customers according to schedule availability.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.

Insurance Sales Agent

Ai United Insurance
Texas City, TX
02.2019 - 06.2019
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Sold auto, home, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
  • Handled multiple outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.

Cashier

Victoria's Secret & PINK
Friendswood, TX
12.2017 - 01.2019
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Texas City High School
Texas City, TX
08.2011 - 05.2015

Skills

    Teamwork

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Timeline

BDC Service Representative

Robbins Chevrolet
06.2019 - Current

Insurance Sales Agent

Ai United Insurance
02.2019 - 06.2019

Cashier

Victoria's Secret & PINK
12.2017 - 01.2019

High School Diploma -

Texas City High School
08.2011 - 05.2015

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Benigna BautistaService Representative