Amanda Douglas
Lewisville,Tx
Summary
Professional BDC Service Representative with proven track record in customer service and administrative support. Adept at leveraging communication skills, problem-solving abilities, and technical knowledge to drive positive outcomes. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Known for reliability, efficiency, and proactive approach to tasks.
Overview
16
16
years of professional experience
Work History
BDC Service Representative
Castle Hills Motors
Lewisville, TX
07.2024 - 01.2026
- Managed inbound and outbound communications to ensure customer satisfaction and service efficiency.
- Assisted in scheduling appointments, optimizing service department workflow and customer experience.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Developed comprehensive knowledge of service offerings to provide accurate information to customers.
- Resolved customer inquiries and complaints, enhancing overall service quality and retention rates.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
DIRECTOR
SPANISH SCHOOLHOUSE CASTLE HILLS & WFH
10.2018 - 06.2024
- Managing incoming calls
- Receiving and documenting payments, collecting late payments as needed
- Managing and updating family accounts
- Composing and maintaining monthly calendars and newsletters
- Creating & maintaining confidential children's and teacher's files
- Running background checks
- Composing and sending daily, weekly, and monthly emails
- Closing the school multiple days a week and occasionally opening
- Scheduling and conducting tours of the facility
- Updating & maintaining website
- Solving current family’s problems and concerns
- Providing information for new and prospective families
- Providing help and support for teachers and staff
- Creating and maintaining attendance spreadsheets
- Keeping the office clean and organized
- Managing inventory and purchasing supplies as needed
- Ensuring efficient communication
- Professional customer interaction
- Creating and maintaining staff schedule
OFFICE MANAGER
PRIMROSE SCHOOL OF PLANO AT DEERFIELD
03.2010 - 04.2018
- Receiving and documenting payments
- Managing parent accounts
- Composing and maintaining monthly menus & calendars
- Maintaining children's files
- Composing and sending daily and weekly emails
- Managing staff
- Opening and closing facility
- Creating and maintaining staff schedule
- Managing incoming calls
- Scheduling and conducting tours of the facility
- Updating & maintaining website
- Solving parent problems and concerns
- Driving the bus on field trips and after school pickups
- Maintaining daily records for children
Education
Associate of Science - Full Stack Coding Bootcamp
Southern Methodist University
Dallas, TX11-2023
Associate of Applied Science - Early Childhood Education
Stephen F. Austin State University
Nacogdoches, TXCertificate - Full Stack Coding Bootcamp
Southern Methodist University
Dallas, TX11-2023
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- CRM software expertise
- Follow-up procedures
- Appointment setting
- Positive attitude
- Teamwork
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Excellent communication
Timeline
BDC Service Representative
Castle Hills Motors
07.2024 - 01.2026
DIRECTOR
SPANISH SCHOOLHOUSE CASTLE HILLS & WFH
10.2018 - 06.2024
OFFICE MANAGER
PRIMROSE SCHOOL OF PLANO AT DEERFIELD
03.2010 - 04.2018
Associate of Science - Full Stack Coding Bootcamp
Southern Methodist University
Associate of Applied Science - Early Childhood Education
Stephen F. Austin State University
Certificate - Full Stack Coding Bootcamp
Southern Methodist University