Summary
Work History
Education
Skills
Timeline
Generic

Christina Billus

Pauls Valley,OK

Summary

Adept at CRM software and renowned for exceptional customer service, I significantly enhanced lead conversion and customer satisfaction at Seth Wadley Ford Lincoln Mercury. Leveraging strong multitasking abilities and a goal-oriented mindset, I consistently exceeded sales targets and improved operational efficiencies, demonstrating a profound impact on business growth and customer loyalty.

Personable and organized with passion for providing exceptional customer service. Possesses strong communication and problem-solving skills, along with proficiency in CRM software and scheduling systems. Dedicated to enhancing customer satisfaction and ensuring efficient operations.

Work History

BDC Service Representative

Seth Wadley Ford Lincoln Mercury
  • Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Reduced no-show rates by diligently confirming appointments via phone or email reminders.
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Provided exceptional service with knowledge of products and services.
  • Participated in ongoing training programs to stay current with industry trends and best practices for BDC operations.
  • Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
  • Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
  • Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of 100-200 outbound and inbound calls per day.
  • Generated leads and established relationships with potential customers through outbound telephone calls.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.

BDC Sales

Seth Wadley
  • Collaborated with cross-functional teams to develop new product offerings tailored to customer needs.
  • Organized weekly sales meetings to discuss progress towards goals, address challenges, and share best practices among team members.
  • Collaborated effectively with marketing department colleagues to create compelling promotional materials that showcased the company''s unique selling points.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Implemented CRM tools to track customer interactions and sales progress.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Conducted detailed market analysis to guide development of sales strategies.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Provided feedback from customers to product development team, influencing future product enhancements.
  • Fostered collaborative environment, sharing best practices among sales team.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • Exceeded sales targets through effective planning and goal setting.
  • Streamlined sales process, reducing time from lead to close.
  • Increased market penetration with introduction of innovative sales tactics.
  • Utilized social media platforms to engage with potential customers and build brand awareness.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Maintained current knowledge of evolving changes in marketplace.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Kept detailed records of daily activities through online customer database.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.

Gift Store Manager

Arbuckle Wilderness
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Assistant Manager

Stage Department Stores
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

HS Diploma -

Midway Public Schools
Council Hill, OK
05.1999

Skills

  • Strong multitasking
  • Goal-oriented mindset
  • Call center experience
  • Appointment scheduling
  • CRM software expertise
  • Follow-up procedures
  • Goal oriented
  • Appointment setting
  • CRM software
  • Follow-up calls
  • Customer service
  • Multitasking
  • Effective communication
  • Inbound and outbound calls
  • Phone etiquette

Timeline

BDC Service Representative

Seth Wadley Ford Lincoln Mercury

BDC Sales

Seth Wadley

Gift Store Manager

Arbuckle Wilderness

Assistant Manager

Stage Department Stores

HS Diploma -

Midway Public Schools

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Christina Billus