Brittany-Rose Perez
Lakebay,Washington
Summary
Dynamic BDC Service Representative at Scharmach Automotive with proven call center experience and strong multitasking abilities. Successfully enhanced customer satisfaction through effective appointment scheduling and problem resolution. Attention to detail and a goal-oriented mindset, consistently promoting dealership services to drive engagement and loyalty.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Scharmach Automotive
09.2020 - Current
- Acted as primary point of contact for service appointment scheduling and general inquiries.
- Assist in resolving customer concerns or complaints, escalating when necessary.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
- Promote dealership services, specials, and maintenance packages to enhance customer satisfaction.
Temp Worker
Preferred Staffing LLC
09.2019 - 09.2020
- Performed various support roles across service and sales departments, demonstrating reliability and flexibility in a fast-paced dealership environment.
- As a Wash Bay Attendant, cleaned and detailed vehicles to dealership standards, preparing cars for customer delivery and showroom display.
- As a Service Porter, assisted with vehicle intake and return, maintained cleanliness of service lanes, and safely moved vehicles around the lot.
- As a Sales Lot Attendant, organized vehicle inventory, ensured lot presentation was maintained, and supported the sales team with vehicle staging.
- Earned full-time employment at Scharmach Automotive following successful completion of contract period.
Daycare Teacher
In His Hands Learning Center
01.2018 - 09.2019
- Sanitized toys and play equipment each day to maintain and comply with cleanliness and sanitation standards.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
Timeline
BDC Service Representative
Scharmach Automotive
09.2020 - Current
Temp Worker
Preferred Staffing LLC
09.2019 - 09.2020
Daycare Teacher
In His Hands Learning Center
01.2018 - 09.2019
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