Summary
Overview
Work History
Education
Skills
Timeline
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Alexis Horne

Wilmington,North Carolina

Summary

Dynamic professional with a proven track record at Capital Ford Lincoln Of Wilmington, excelling in customer service and problem-solving. Skilled in multitasking and fostering strong relationships, significantly enhancing customer loyalty. Demonstrates exceptional teamwork and a goal-oriented mindset, adept at managing high-stress situations and ensuring customer satisfaction.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

BDC Service Representative

Capital Ford Lincoln Of Wilmington
02.2022 - Current
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Increased repeat business by building strong relationships with clients through exceptional customer service.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Daycare Teacher

Palmetto Preschool
01.2020 - 02.2022
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.

Education

High School Diploma -

Heide Trask High School
14328 NC Highway 210, Rocky Point NC 28457

Skills

  • Strong multitasking
  • Goal-oriented mindset
  • Call center experience
  • Appointment scheduling
  • Follow-up procedures
  • Appointment setting
  • Positive attitude
  • Teamwork
  • Customer service
  • Time management
  • Problem-solving
  • Multitasking

Timeline

BDC Service Representative

Capital Ford Lincoln Of Wilmington
02.2022 - Current

Daycare Teacher

Palmetto Preschool
01.2020 - 02.2022

High School Diploma -

Heide Trask High School
Alexis Horne