Ashley Martin
Linden,NC
Summary
Proactive BDC Service Representative with extensive experience in boosting sales of additional services through effective customer communication. Skilled in appointment scheduling, outbound call strategy development, and interdepartmental coordination. Known for exceptional customer service, record-keeping, and driving repeat business through strong client relationships.
Knowledgeable with solid background in customer service and communication. Proven ability to manage client interactions effectively and resolve issues promptly. Demonstrated skills in handling high-volume calls and coordinating with service departments to ensure customer satisfaction.
Overview
2
2
years of professional experience
Work History
BDC Service Representative
Fayetteville Motors
07.2024 - Current
- Boosted sales of additional services by effectively communicating the benefits to customers.
- Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Streamlined appointment scheduling for improved time management and increased service appointments.
- Provided exceptional service with knowledge of products and services.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
Cashier
Bobby Taylor Oil
04.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Education
No Degree - Law
Bryant And Stratton College
Getzville, NYHigh School Diploma -
Pine Forest High School
525 Andrews Road Fayetteville NC 2831106-2011
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment Scheduling
- Appointment Setting
- Follow-up calls
- Positive Attitude
- Teamwork and Collaboration
- Quick Thinking
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Customer Engagement
- Inbound and outbound calls
- Phone Etiquette
- Microsoft Office
- Outbound and inbound calls
- Data Entry
- Self Motivation
- Record-keeping
- Payment Processing
Timeline
BDC Service Representative
Fayetteville Motors
07.2024 - Current
Cashier
Bobby Taylor Oil
04.2023 - 08.2023
No Degree - Law
Bryant And Stratton College
High School Diploma -
Pine Forest High School
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