Shayna Wentz
Plymouth
Summary
Dynamic professional with a proven track record at Dahl Automotive, excelling in customer service and appointment scheduling. Recognized for strong multitasking and problem-solving abilities, I foster positive relationships and enhance customer satisfaction. Proficient in CRM software, I ensure data accuracy while maintaining a goal-oriented mindset in fast-paced environments.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Dahl Automotive
Sheboygan, WI
02.2025 - Current
- Responded to customer inquiries via phone, text and email, providing accurate information and support.
- Scheduled service appointments, optimizing workflow for service technicians and enhancing customer satisfaction.
- Assisted customers in understanding service options, fostering positive relationships and repeat business.
- Maintained detailed records of customer interactions in CRM system to ensure data accuracy.
Fresh Foods Manager
Loves Travel Stop
Sheboygan, WI
06.2023 - 02.2025
- Supervised daily operations of fresh food department, ensuring compliance with safety standards.
- Trained staff on proper food handling techniques and equipment usage to maintain quality.
- Managed inventory levels, coordinating timely restocking to minimize product shortages.
- Implemented best practices for maintaining freshness and reducing waste in display cases.
Warehouse Forklift Operator
Rockline Industries
Sheboygan Falls, WI
01.2019 - 11.2022
- Executed operation of forklifts and pallet jacks to streamline material transportation within warehouse.
- Facilitated loading and unloading of shipments to ensure precise inventory management.
- Executed daily equipment inspections to ensure compliance with safety protocols and maintenance schedules.
- Facilitated collaboration among team members to optimize order fulfillment processes.
Education
High School Diploma -
Central High School
Sheboygan, WISkills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment scheduling
- CRM software expertise
- Goal oriented
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Interpersonal skills
- Conflict resolution
- Works good under pressure
Timeline
BDC Service Representative
Dahl Automotive
02.2025 - Current
Fresh Foods Manager
Loves Travel Stop
06.2023 - 02.2025
Warehouse Forklift Operator
Rockline Industries
01.2019 - 11.2022
High School Diploma -
Central High School