Summary
Overview
Work History
Education
Skills
Timeline
Generic

Da'Jonae Smith

Matteson

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Skilled in CRM software and strong multitasking, streamlined processes and fostering teamwork to achieve service excellence.

Overview

8
8
years of professional experience

Work History

BDC Service Representative

World Hyundai Matteson
10.2023 - Current
  • Manages customer inquiries and concerns through phone and email communication to enhance service experience.
  • Coordinate service appointments, ensuring optimal scheduling for customer convenience and technician availability.
  • Utilize CRM software to track customer interactions and improve follow-up processes for service satisfaction.
  • Assist in resolving service-related issues by collaborating with technicians, fostering effective team communication.
  • Streamline appointment confirmation process, reducing no-show rates through proactive customer engagement efforts.
  • Train new hires, enhancing onboarding efficiency and ensuring consistent service standards.

Retail Sales Coordinator

TJ Maxx, TJX Companies
10.2017 - 10.2024
  • Coordinated daily sales operations to enhance customer experience and streamline workflows.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Facilitated training sessions for new team members, promoting product knowledge and service excellence.
  • Implemented visual merchandising strategies, improving product presentation and increasing foot traffic.
  • Provided training and guidance to new employees, fostering a supportive team environment.
  • Maintained a clean, attractive store environment that facilitated positive customer experiences.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Business Administration

Northern Illinois University
Dekalb, IL

Skills

  • Strong multitasking
  • Goal-oriented mindset
  • Call center experience
  • Appointment scheduling
  • Positive attitude
  • Teamwork
  • Customer service

Timeline

BDC Service Representative

World Hyundai Matteson
10.2023 - Current

Retail Sales Coordinator

TJ Maxx, TJX Companies
10.2017 - 10.2024

No Degree - Business Administration

Northern Illinois University

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