Daniel Burleson
Avondale,AZ
Summary
Proactive Mechanic, Call Center Representative, and Infantry Mortarman with extensive experience in equipment maintenance, customer support, and tactical operations. Skilled in troubleshooting, team coordination, and problem-solving under pressure. Bringing strong leadership, adaptability, and a commitment to high-quality workmanship to advance career opportunities. Organized with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
13
13
years of professional experience
Work History
Mechanic
Swift Transportation
04.2022 - 08.2024
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Collaborated with team members to complete large-scale projects, ensuring timely completion and high-quality workmanship.
Call Center Representative
Swift Transportation
08.2017 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
0341 Infantry Mortarman
United States Marine Corps
03.2011 - 03.2015
- Supported infantry operations with precise indirect fire capabilities in diverse tactical environments.
- Strengthened unit preparedness through rigorous training exercises and adherence to safety protocols.
- Demonstrated adaptability under pressure through swift decision-making during rapidly changing battlefield conditions.
- Developed strong leadership skills while serving as a mentor for junior Marines in both technical proficiency and military values.
- Maintained morale within the team through open communication channels, fostering camaraderie among fellow service members.
- Participated in joint operations with allied forces, showcasing effective collaboration to achieve common objectives.
Education
High School Diploma -
Fossil Ridge High School
Fort Worth, TXSkills
- Troubleshooting skills
- Maintenance and repairs
- Hand and power tools
- Troubleshooting
- Data Entry
- Customer Service and Support
- Problem-solving skills
- Adaptability under pressure
- Physical Fitness Maintenance
- Personal Protective Equipment Use
- Team Coordination Abilities
- Indirect Fire Coordination
Timeline
Mechanic
Swift Transportation
04.2022 - 08.2024
Call Center Representative
Swift Transportation
08.2017 - 04.2022
0341 Infantry Mortarman
United States Marine Corps
03.2011 - 03.2015
High School Diploma -
Fossil Ridge High School
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